Raising Cane's Chicken Fingers — Restaurant in Arlington

Have been going here for a while and has been slowly going down in service. Last 3 times I have been here the order has been wrong in one way or another. One day I paid for 2 extra sauces and only received the one that comes included. Second time I came by I told them about the sauces and they said they would replace them at no charge. My mistake for not checking but they were not in my box when I got back to work. Funny thing is the cashier even asked the girl who brought my order if they were in there and she said yes. Now today I ordered for a coworker and myself. I ordered a 3 tender combo for him and a box combo for myself. I told the lady that I have come twice and that both times the sauces were not in my order. She said if I wanted two with my order. I said yes and repeated to her that I already had paid for them once and never got them. She once again said If I wanted 2 sauces. So again I said yes. Drove up to the first window and explained my situation again to the lady and she said she will make sure they know to not forget my sauces. Well they got my sauces right, charged me for them and once I got back to work with our order they only put 2 tenders in the 3 tender box. Not sure I may go back to...

I have been a loyal customer for about the last 10 years or so around the metroplex. When this location opened, I was so excited, that I would eat there every other day. Recently (at least at this location), customer service has gone down the drain. Initially, I thought that it had to do with COVID, but I'm now convinced that management does not care one bit. Prices have continued to go up (not Cane's fault), but quantity has gone down. When asking for double fries, I literally get 25 sticks - I mean one potato doesn't yet cost $5. I pay for extra sauce and it is the draw of the straw whether I actually get it or not. With the introduction of the Cane's reward program (a long time before COVID), it was clear that "leadership" at this place had their heads in the sand. They did not reward the frequency of the customers - just whether you were a caniac club member. So, I could literally go there every day and I get nothing to use my "frequent flyer" card. But whether I use it or not, I get rewarded to BOGO on various occasions. Great! Exactly how rewards programs need to be set up! All-in, I will definitely not visit this location again, and may think twice about visiting...

I will never return to this raising canes again , 8/16/2017 around 10:00pm/ 10:15 pm the.manAger on duty is very rude and unprofessional I drove almost 20 mins just to get raising cane and I should have drove elsewhere I went through drive thru I guess they was playing around in there r high on some kind of drugs but they screwed my order up all the way , then when I called and tell the manager she tell me i need a certain receipt cause it's in they policy , little girl I paid with a credit exactly showing you the time they swipe my card , they charge my card wrong gave me the wrong combo , and she refused to fix my order. Never will ever go back to this location ... I have ask to speak wit the area manager I been going to raising canes since the first one open and I have never been treated like that , that's not the doggy way to represent the cane " so sad" retraining needs some attention at this location actions needs...