Cafe At Pharr — Restaurant in Atlanta

Absence and complete disinterest in basic customer service. Placed an order for take home items when the cashier noticed me still waiting for pre-prepared/packaged items he asked co-worker/“manager” if it was ready. She looked around and then remembered where she put it and seemed hurried but I ignored it. I asked the cashier for napkins…with my togo order,..and she overheard me, looked around again hurried and was visibly annoyed by the request. She proceeded to give me ONE NAPKIN by tossing it across the counter. I watched it slide off the counter and looked at her (giving her an opportunity to apologize/correct/adjust etc). She just asked “Do you need more?” with a bad attitude. I was offended and told her…”you didn’t have to throw it” she grabs more napkins slams them on the counter and walks away.

I was going to leave but assumed that this was a customer service training over site and elected to speak to the manager I hopes that other customers would not have to be subject to this passive aggressive treatment. The cashier asked for Tina and the co worker said “I’m the manager”. Obviously I preferred to speak to Tina because the coworker is the problem (you can’t QA/QC your own work). She walked around the corner and came back smirking saying you can wait over there she’ll be out soon. She has now added insult to injury to make me “wait” when I saw Tina already and knew she was available. So I approach Tina to share my concern and she was dismissive and disinterested. I asked what would be done about it and her response did not seed any confidence that it would be addressed.

I get it…this is Buckhead during lunch hour. Restaurants are short staffed. And you may not have many customers in my demographic. But I’m not expecting an extra mile…not throwing things at people or apologizing for mistakes is humanity 101. It’s learned in kindergarten. If this disregard is the attitude of management, I’m concerned about the example being set for the rest of the team. Oh and the cashier was polite and the only person on staff with any hospitality.

And it’s a shame because the curry chicken...

Honestly, I wish I had the experience that these other people had. I was really in the mood for a good sandwich, which led me to Cafe at Pharr. I ordered the pastrami special, which they couldn't explain to me what was even on it, or what it consisted of. In all of my experience in the restaurant industry, my number one pet peeve is a poorly trained, misinformed server. You need to know your product to sell it. I also asked for a side salad, which I was told I could have...to then have my server come back and say they don't do them. So I asked for chips, sun chips specifically, which they said they have...but then I get regular lays chips instead. When my sandwich arrived, it looked like it was pulled out the back of the fridge, and it tasted like it too. The sandwich all around was ice cold, and the bread and pastrami tasted like it was a last day deal at publix. And the yogurt roll that came with it clearly came from a supermarket too, as it was still frozen in the middle from not completely thawing. Needless to say, I've never been so happy to eat a bag of lays chips. The bright side is that it was a cheap lunch, but I'd rather take that money and pay to get dickpunched...at least I'd get what I expected. Very poor service...in both parts of the house. I'm honestly just sad that I came, you could taste the amount of care not given to the ingredients. It seemed to have a lot of promise. Good from Pharr,...

Although I like the Chicken Salad from this restaurant - the hours and being denied the ability to eat inside because the staff wants to clean the floors and close at 3PM is ridiculous. We arrived at 2PM and were told we could not eat inside - even though we had a new baby with us we were told that they needed to clean and we could not eat inside. If your posted hours are until 3PM you should allow your customers to eat inside prior to your posted closing time of 3PM. Very disappointed in the way customers are treated. If you want to close at 2PM then change the posted hours - otherwise you should allow your customers to dine inside until you close at 3PM. Posting this to caution others if they decide to eat here so they can avoid getting the...