Church's Texas Chicken — Restaurant in Atlanta

Placed order in the drive-thru, It was wrong and I had to go inside. Got a feast for four And got three small macaroni and cheese instead of one family size. The cups had been warmed so long until they had cracked open and the macaroni and cheese was black and hard at the bottom. The manager stated that was all they had. After I continue to complain about it, he reached in the warmer and got a larger family size cup. He had several large cups in the warmer. Seems to me they were trying to get rid of all the old ones. The family fry was a large fry and the container was not full it was not in a box it was in a sleeve. I disregarded that and stood in line to get a family box of fries. I stood in line behind two other people approximately 15 minutes and their order was incorrect as well. When it was my turn the cashier shouted, The guy behind you was first and would not wait on me. The manager had to explain to him I was already in there waiting. Then the guy took me and I asked for a family box of fries and he said I can’t give you that we don’t sell them in a box. I left that churches chicken and went to one a little further away closer to home and got a box of fries. The manager tried to rectify the problem but the employee made it worse. I never really leave a review online but this was such bad service. I don’t know if this churches is individually owned, but I am calling the corporate office. I was at that church for 35 minutes with no rectification of the problem. Customer service and quality of service...

The cashier needs to be fired. I repeated my order several times and she still didn't get it right and then had an attitude with me. I downloaded the app to get a free 2 Pc tenders and then showed her the qr code. She scanned it but didn't add the freebie. So I asked about it and she told me I didn't tell her I was redeeming the reward. "So why did I give you the qr code? " she just repeated I didn't say that. So I said let's deescalate...I said it but you didn't hear me... so how do I get the reward because I've already activated it in my app and it won't let me redeem it later because you scanned it. She said she didn't know and just stared at me. Additionally, when I checked my receipt she charged me an extra $1 on all 3 of my combos for large sodas that I didn't ask for. So I asked why and she said that's how they come. I said no... your menu says the combos are $7.99 with a 22 oz small soda, but if they "come with" a large soda then I shouldn't have to pay an extra $1 for them. She was just standing there looking at me like I was stupid and kept saying it came like that. Finally the manager came by and asked what happened and I explained so she just gave me $5 out of her pocket and told me she would give me the freebie. She fixed our meals and threw in some extra but we didn't get our sides that came with our meals. So overall... I'm satisfied with how the manager took control and helped me but that cashier needs to be fired. She had an attitude problem and if you can't hear and ring in orders...

These CHURCHE'S CHICKEN people right by the West End train station are ABSOLUTELY THE BOTTOM OF THE BARREL WHEN IT COMES TO PROFESSIONALISM. THEY OPERATE LIKE YHEY ARE IN THEIR KITCHEN AT HOME . NEED TO FIRE HAVE THE STAFF OR CLOSE IT DOWN ESPECIALLY THE DARK SKINNED AFRO AMERICAN FEMALE THAT WEARS A ORANGE SHIRT AND BLACK PANTS SHES THE ONLY ONE THAT GAVE ME ROTTEN SERVICE NO NAME TAGS ON ANY OF THE EMPLOYEES THAT SHOULD BE MANDATORY. THIS FEMALE WHEN I WAS PLUGGING UP MY PHONE CALLED MY NUMBER WHEN I WASN'T AROUND , THEN WHEN I CAME BACK THE ONLY GOOD EMPLOYEE I ENCOUNTERED WAS THE TALL BROWN SKINNED AFO AMERICAN FEMALE WITH ORANGE OR AUBURN HAIR THAT WORE GLASSES SHE WAS CORDIAL AND NEEDS TO BE THE MANAGER. THE OTHER MANAGER HAS NO ORDER IN THE PLACE AND NEEDS TO BE FIRED WITH THE IN HIS 20'S BROWN SKINNED THIN TALL AFRO AMERICAN GUY HE WORE A BALL CAP WITHOUT THE TOP WESR YOU COULD SEE HIS SKINNY BRAIDS EXPOSED COMING THROUGH THE TOP OF HIS CAP THAT THREATENED ME LIKE WE CAN GO OUT AND HANDLE IT LIKE MEN . NOW YOU KNOW HE NEEDS TO BE FULL OF DUMB TESTOSTERONE , I AM A FORMER MILITARY VETERAN. SAY MORE I DON'T NEED NO COURT . SO IF YOU ARE ABOUT TO DIE FROM STARVATION DON'T HO THERE THE WAIT IS TOO LONG AND POPEYES CHICKEN IS ALMOST ACROSS THE STREET. I WOULDN'T HAVE GIVEN THIS PLACE ANY STARS AS A MATTER OF FACT THEY GET MINUS 100 STARS FROM ME OWNER YOU OUGHT TO BE ASHAMED OF YOURSELF FOR LETTING A PLACE AS...