Prime on Peachtree — Restaurant in Atlanta

I had been eagerly anticipating my visit to Prime on Peachtree for weeks. I studied the menu meticulously, coordinated outfits with my boyfriend to match the restaurant’s aesthetic, and built up high expectations for what was supposed to be an unforgettable dining experience. Unfortunately, the reality didn’t live up to the hype.

Ambiance & Service: Let’s start with the positives. The restaurant’s decor is stunning, and the ambiance is spot-on. We were seated immediately upon arrival, which was a pleasant surprise. However, our table was wobbly, which was a minor inconvenience but not something you'd expect at a high-end establishment. The waitress who first approached us offered a choice between sparkling and still water; we opted for still, but it was served at room temperature. Not ideal, but I was willing to overlook it.

Drinks: I began the evening with a Blue Lychee Martini, while my boyfriend ordered the Pecan Smoked Old Fashioned. My martini, unfortunately, tasted more like juice than a cocktail—there was no discernible alcohol in it. As someone who doesn’t drink heavily, I don’t need a lot of liquor, but this drink had none at all. My boyfriend didn’t care for his Old Fashioned either, describing it as an acquired taste that didn’t appeal to him. He requested a different drink, which the waiter promptly swapped out after checking with the manager. The regular Old Fashioned was better, but by then, the disappointment had already set in.

Appetizer & Main Course: We started with a Caesar salad, which was a major letdown. The only redeeming quality was the croutons. The Romaine lettuce didn’t taste fresh and seemed like it came straight out of a bag. The dressing lacked flavor and creaminess—far from what you’d expect in a Caesar salad. I’d rate it 2/10.

For my main course, I ordered the snapper, while my boyfriend chose the stuffed chicken. The snapper arrived beautifully presented, but that’s where the positives ended. The fish was cooked well but was bland and underwhelming. The vegetables underneath didn’t complement the dish, and the relish lacked acidity, making the entire dish feel incomplete. I’d give it a 4/10.

As for the sides, the macaroni and cheese and sweet potato were both disappointing. The mac and cheese lacked flavor, and I couldn’t bring myself to eat more than a few bites. I’d rate it 1/10. The sweet potato was slightly better but still far from satisfying, earning a 2/10.

My boyfriend’s stuffed chicken arrived a bit later than my dish. He found it dry, and the cheese stuffing had a sweetness that didn’t work well for him. He left most of his meal uneaten, and like me, didn’t care to take any leftovers home.

Dessert: The one bright spot in our meal was the cheesecake. It was absolutely delicious—easily one of the best I’ve had. The presentation was impeccable, and the flavor was everything I’d hoped for. If I were to return, it would only be for the cheesecake.

Final Thoughts: When the bill arrived, it totaled $282, and we added a $43 tip for our server, who did a commendable job despite the disappointing food. Altogether, we spent $325 on a meal that left us feeling unsatisfied and frankly, a bit robbed. I regret visiting this restaurant and wouldn’t recommend it, especially given the steep prices and...

I was a patron at this establishment for a doctoral graduation. This was by far one of my worst “fine dining” experiences. If I could rate this as a 0/10, I would! My first unpleasant engagement was with Kim. She was unfriendly and had very little to provide by way of recommendations when we sat at the bar. 2 members of our party immediately left secondary to their engagement with her: a staff member had their bag on one of the seats at the bar and refused to move it to let them sit.

Little did we know that this was just her opening act. Throughout the dining experience, Kim made Ageist remarks about members of our party. Kim’s sour attitude and behavior escalated when we asked her to split the bill. She stormed off and threw her pen and notepad into the area annexing our table. We were not informed of the restaurants policy regarding splitting the check at the start of the encounter. We explained to Tai (the manager) that although our party was large, we would like the opportunity to pay separately as we were not familiar with all the patrons in our group. We agreed to pay the 20% large group charge. A 3% restaurant charge and a 3% credit card fee was also added to our bill. Tai agreed that their policy was not mentioned ahead of time and as a result our group should not be penalized. Kim returned to our table incensed after a 45min wait. She instructed us to, “line up to pay, since yall made me split the bill”. She snubbed cash paying guests by asking them to wait at the back of the line. She also made remarks about being late to pick up her kids. It was clear that Kim was not excited to be at work today.

The food was also unappetizing: 3 overdone chicken wings, a scoop of box mac and cheese and cold overcooked brocollini was $28. The menu was paultry and left much to be desired.

I also ordered gumbo and it was clearly frozen and then reheated.

Learning points: if guests have poor engagement with your staff, do not send them back to the table to engage with your guests further. The mood has been soured. if you cannot provide quality service to guests, you have not met the hospitality standards and should not run a restaurant. You can’t be rude to your guests- simple! if you are expecting a large party, you have to staff for the number of guests. We had 1 server for our entire party of 40. If you have specific rules about how you want patrons to pay: you have to disclose that early and clearly. you can’t resort to displays of violence. Even if you are frustrated.

I understand that ATL has been on the decline: a victim of overpriced food, green walls and poor customer service. Prime on Peachtree is an example of how you should not be lured by aesthetics alone. The property is beautiful. The staff and food leave much...

Horrible Experience at Prime on Peachtree ATL

“They say support Black businesses, but what do we do when Black businesses don’t support Black customers or businesses?”

This was my first time trying an Atlanta restaurant, and it was meant to be a special celebration for my mom’s 60th birthday. We traveled all the way from London, excited to make this a memorable experience. Instead, we encountered some of the worst service imaginable.

We were a party of 8, and our server—on her first day serving alone—seemed overwhelmed from the start. She got two of our orders wrong, but we were understanding and reassured her that it was okay. However, things quickly went downhill when five of us received the same dish: Chicken Alfredo. None of us could eat it because it was overly salty and inedible. We reported the issue to our server, who apologized and left, barely sparing us a minute to address our dissatisfaction.

We decided to let the kids at the table have the chicken, as the pasta was edible despite the saltiness. The server later returned, saying she had spoken to the manager and could offer us something else. I declined, but others at the table decided to place new orders. Less than a minute after placing the orders, the manager—Jesus—came to our table, unapologetic and rude. He informed us that we would have to pay 50% of the cost for the inedible dish or pay full price for replacements.

We tried explaining the entire situation, emphasizing that the Chicken Alfredo was salty and the waiter had no solution for us. Instead of resolving the issue, both the manager and our server addressed us with attitudes, gossiping openly amongst themselves and other staff members. They smirked, dismissed our valid concerns, and acted as if we didn’t belong in the restaurant or couldn’t afford to be there.

The lack of professionalism was appalling, and the manager, Jesus, was the worst offender. He lacked basic management skills, showed no remorse, and treated us as if our concerns were insignificant. If it weren’t for Kent—who wasn’t even our server—this experience would have been completely unbearable. Kent was the only staff member who showed genuine care, apologizing on behalf of the establishment and appearing sincere.

To the owner, JT: Why is Jesus managing your restaurant when he clearly lacks the skills to lead? The attitude, lack of accountability, and unprofessionalism from him and your staff have left a terrible impression. This was supposed to be a once-in-a-lifetime celebration, and instead, it turned into a nightmare.

I can’t recommend this place to anyone and will certainly never return. If you’re going to claim to support Black businesses, make sure your business respects and values its...