Regency Suites Hotel — Hotel in Atlanta

This is regarding my family's stay on June 6th.An incident occurred during our first night there that was so traumatizing.After we checked in we went to dinner.We arrived back at the hotel around 12:30am & our room key kept flashing red and wouldn't open.My kids ran down to the lobby and a girl at the desk gave them another key.This key did not work.We all went downstairs and explained to her that there’s still an issue.She made another key and went upstairs with us.She got the same error.She said to come back down to the lobby and she’d call maintenance because no one was on-site.No one on site?!She called her manager, Quami Walker.He told her to tell the security guard on duty, to use his “master key”.He looked at her and us and shrugs his shoulders. He whispered to her and said I don't have a master key,what is he talking about?She kept repeating “Just go use your master key to try to open the door”He looked at her confused and said I don’t have a key,there is no master key.Not sure what Qwami was doing at this point, but it only furthered our frustration.Qwami says to her that the battery on the door is dead and needs to be replaced.He’d have to come do it.It is now 1:30am.I asked her what was his ETA? I think this is a reasonable question at 1:30 am.Our kids were sleeping on the lounger sofas in the lobby at this point.My husband and I hear Qwami say “Tell them I’ll get there when I get there”.My husband gets involved at this point, because to say you’ll get there when you get there at this time of night is unacceptable.We don’t know how far away he lived- was it going to be an hour?30 minutes?We are asking her these questions when Qwami hangs up on her.My husband asked her to call him back...we need an ETA.She gave my husband the phone and Qwami hung up on him.We then sat down in the lobby.We were upset and dumbfounded at this chain of events.We are locked out of our room at 2am,no maintenance on site, and now we are being treated like this!It was unbelievable.30minutes later, Qwami walks in and starts yelling at us!Saying he got here as soon as he could and he didn't need to give us an ETA.I asked him why would he escalate an already crappy situation by not offering an ETA and then walk in yelling?Our kids are in the lobby and it’s been an hour and half since we’ve been locked out and this is how you treat us?He starts yelling at the poor front desk girl to call the cops.Our voices were raised and we were arguing with him but we were not being aggressive in any way.we were also still in lobby area far from the front desk staff.Qwami makes her call police,My kids hear this and they both start crying.Worried we'd be shot or arrested. Qwami kept escalating an already bad situation.My husband had to calm our kids down.The girl did not want to call the cops,she knew we were not a physical threat at all.She called after he kept yelling at her.he grabbed the phone & I couldn’t believe my ears when I heard him say that we were physically threatening him and his staff and that someone had to come immediately!WHAT in the world?!Me and my husband are sitting down at a lobby table when he made this call.I just couldn’t believe what he was saying.I called the police to explain that there was no threat whatsoever…we were just locked out of our room,tired, upset and the manager wouldn’t let us in.The police said they’d get there soon.Qwami said he wouldn’t let us in our room until the police arrived.My family waited in the lobby for another 45 minutes.We called other Hiltons to find a room.No police arrived.Finally, Qwami went up elevator and came back down & said the door was open.We went to our room,packed our stuff and left.The disrespect that this situation was handled with and the lack of care or concern for my family & traumatizing my kid was shocking.The lies he told the police,could’ve had severe consequences.Qwami is not only a horrible manager who escalated this situation when he should've been assuring us, he also put my family in a dangerous situation.This was an unbelievably horrible situation....

We blocked about 25 rooms for our wedding this past September, as we got married at the Piedmont Garden Tent at the Park Tavern. From the first encounter with inquiring about details and pricing, Joy was the best to work with. I can only attest to the best of her and her staff at the Regency Suites. She was prompt with emails, phone calls, and providing information. Joy even set up a private meeting with me to come and tour the hotel, discuss information, and provided a great packet with information on not only the hotel, but local attractions and wedding planning. Because all of our guests were from out of town, it was important for us to find a hotel that was convenient to travel to from the airport, around town, and most importantly the venue. All exceeded my expectations with this hotel. The guests were able to take MARTA from the airport, get off at the Midtown stop and next door was the Regency Suites. They all found nearby activities to partake in that weekend and then were shuttled over to the venue with complimentary shuttles. This was so important, as it rained during our entire wedding day and guests were easily able to get back and forth without any difficulty. Joy even added on a 3rd shuttle the day-of to make sure there was enough room for our guests to be transported. They had complimentary breakfast with hot waffles and a nice seating area. We also were provided with a complimentary meeting room (The Magnolia Room) for the Sunday after our wedding for a day-after gathering. We catered in Panera and the staff at the Regency Suites put down white linen and made the room look much nicer than we had anticipated. Also, the prices of the rooms were great and fair for the location--sleeping up to 6 people per room. Our guests loved the rooms and the parking. The only complaint that I had was the loading zone in front of the hotel is right off of 10th Street (a busy Midtown street), so those guests who were new to Atlanta were nervous about parking and unloading here. Also, some found it difficult to find the parking ramp and were stressed driving around the area. That is my only suggestion, but otherwise if I could give Joy and her staff and the hotel more than 5 stars I would. You all are the best and I recommend it to anyone looking to books rooms for a...

I stayed here for DragonCon 2013 so my review is based on its convenience for the convention. The room was very nice and way more spacious than I was used to. We had a king-sized bed, pull-out couch, nice kitchen area with a little fridge, and a perfect bathroom/dressing space for putting on cosplay. The room also was not very expensive for what was offered and is much cheaper than other D-Con hotel rates. Parking is also reasonably priced ($18 a day, I think). There is a pharmacy nearby so emergency runs for supplies aren't terrible. The staff was friendly and helpful and wanted pictures of my costume. Lol The Concierge called us a cab every morning and was very very nice! At one point, I took my car out one night to go out to dinner and came back to a sign on the parking garage saying it was full. But asked the staff inside to check for spots and they found one for me so I was able to stay in the garage (Whew!) Other pros were that it was close to the High Art Museum which was really cool and the breakfast was nice in the morning. The only complaints are that it is a little far from the convention so a cab was necessary and was $10 each way, no matter how far we went (Still, $20 or even $40 a day for a cab split between a few people is cheaper than some of the closer hotels). The DragonCon shuttle does not stop here. There aren't a ton of food options so you might want to go grocery shopping.

TLDR: + Fantastic, comfortable room for the price in a nice area. - Far from DragonCon. Going to stay here if I can't get a host hotel room. Already booked...