Tim Hortons — Restaurant in Atlanta

When I first started eating at Tim Hortons, I thought the food and service was great. But now, I take this feeling back. The last three occurrence I had with Tim Hortons has not been great at all. The first bad occurrence happened when I made an online order to get a waffle croissant, when I arrived to pick up my order, I was told they don't have the waffle croissant. The second bad encounter was a day or two after hurricane Helene, I made an online order and when I arrived to the store in Fairburn, Georgia, the store was closed. It's an entire process to receive a refund so I never bother to get the refund. The third bad occurrence was today, I ordered online a sausage egg and cheese McMuffin, a median cappuccino, and hash brown. Mind you, I am already annoyed due to the 1hour traffic I just sat in. I arrive to Tim Hortons, to my surprise they moving slow as well. I finally get to the speaker to advise them I ordered online, they stated their cappuccino machine wasn't working. Then she retracted that statement. I get to the window and they tell me they don't have no hash brown. She tried to offer me a donut and I'm like no im already getting Tim bit I don't want a donut I wanted a hash brown. Tim Hortons need to do a better job at updating their order online platform and graying out things they don't have. If they need someone to keep up with this, then hire me because this is ridiculous! As far as my cappuccino, its more foam then cappuccino and its not to my liking either. I had to add sugar to it! I never add sugar to my cappiccino or coffee! I use 3 half and half and then 2 French vanillas. This is my final time spending any money at Tim Hortons. They have lost a customer because I will not be going back and I am deleting my rewards account...

Cashier refused to give me an assorted half dozen of donuts that was in my app for an offer of $4.69. He said he was going to charge me $12 because I got a premium donut that was cream filled. The offer specifically state “does not apply to Dream Donuts”. A basic cream fill donut is not a Dream donut per their website. I’ve got this offer several times before and never was told they are premium by any employee or manager. Their board doesn’t say anything about premium. He scanned my app it was $5.06 he said no that’s not right. He was the only person there, no coworkers, no manager, just him. I did tell him I had the offer before he asked me to select the donuts he put in the box then said no. So exclusion was for dream donuts and there was no dream donuts in my box or even availability. He wanted a stand off and kept people waiting in drive those and behind me. I said it’s okay, keep your donuts. He was rubbing the bottom of his nose while he had rubber gloves on. He did grab donuts for the person in the drive through with those same gloves after. Their donuts are so damn good, too bad. Also, I wasn’t going to even ask about the $2 any size latte that offer said after 1:00 pm original Carmel vanilla or...

This morning I had the worst customer service experience ever. I’m from up North and have I have a niece who works for this company in Michigan. This location is new for Atlanta Ga therefore I was excited to be able to experience the great coffee. I order the same thing at least 3 to 4 times a week; a small coffee, double double, everything bagel not toasted with cream cheese in the side. They put the cream cheese directly in the bagel. When I mentioned I requested the cream cheese in the side the young lady stated she is not allowed to do so. The manager comes to the window stating I have to eat it this way. I requested a refund for the full order. I was told they can’t take the coffee back and would only refund the bagel. When I refused the manager throws my receipt out the window and told me to take it up with corporate. Not only did she refused to give me a refund she also took the food. If you want poor customer service and and an incompetent manager eat here. The location is suspect as it is. Inside of a BP gas station with homeless people all around. The drive through window is in the back of the gas station. No cameras or...