Chuck E. Cheese — Restaurant in Aventura

I am absolutely devastated to write this review. After more than a decade of celebrating birthdays at this Chuck E. Cheese location, yesterday's experience was so appalling that we'll never return.

We came to celebrate my daughter's birthday with six of her friends - what should've been a joyful day turned into complete humiliation. After spending nearly $300, several girls asked for cups to get tap water from the fountain. Four girls were given cups without issue. Then my son politely asked for a cup and was treated like a criminal..

The manager, who refused to give his name OR employee ID - looked at my son with pure disdain and demanded $3.87 for a cup of TAP WATER. When I questioned the inconsistency, he couldn't explain why the other children got cups for free. His attitude was absolutely disgusting.

My son was nothing but polite waiting patiently in line. This manager used condescending hand gestures and spoke to him like he was beneath him. When I called out his unprofessional behavior, he just kept robotically repeating "$3.87, $3.87, $3.87" like some malfunctioning machine.

It gets worse. When I said I didn't appreciate his attitude and wanted to speak to a manager, he smugly said "I'm the manager" with this sarcastic smirk. Asked for his name? "I don't have to give you that." Asked for employee ID? "I'm walking away now." Told him I'd leave a review? "Do whatever you want."

He made seven children and multiple parents feel unwelcome and uncomfortable. The disrespect was unbelievable.

But honestly?? Maybe this was a blessing in disguise. This place has gone completely downhill. The floors were sticky and filthy when we walked in. The pizza looked like it had bacterial growth on it - seriously questioning food safety standards. The fountain drinks had zero carbonation(again). The salad bar looked like an E coli outbreak waiting to happen. Half the games were broken, and the entire place reeked like dirty socks.

After 10+ years of loyalty, bringing my three children here countless times, this is it. My 3-year-old will celebrate future birthdays elsewhere. My older kids will never step foot here again.

And trust me, our circle of friends in North Miami is extensive. Everyone will know about this experience. Word travels fast in our community, and nobody deserves to be treated with such blatant disrespect after spending their hard-earned money.

Chuck E Cheese Aventura - you have lost a decade-long customer and gained a very vocal critic. The way your manager treated children was inexcusable. Do better

Management really needs to address both customer service AND basic cleanliness standards. This location is failing on every level.

P.S. Still can't believe he wouldn't even give his name. That level of unprofessionalism speaks volumes about this...

Booked a party for my 6 year old;6 kids 8 adults on a Fri night. There were definitely a lot of people, an I couldn't find anyone who worked there, so I sat at the party table, but as soon as I did my attendant came over (pretty sure her name was Kaitlyn). She was super great! Really sweet, had a smile on the whole time. The party package is worth it! The pizza was surprisingly good, I had very low hopes but it was so good I contemplate ordering one sometimes. The kids got to run around for 2 hours playing games(that's the package I bought). I will say, there were only 3 people running the place, other than the kitchen staff, an you could see they were overwhelmed, between the food line, the prize line, and one of those people was dedicated to my party. . My party included ice cream, having one of them put on the chuck e cheese costume to dance with the kids, an operating the ticket blaster. So all that with 2 or 3 people is a lot to deal with, but everyone was great about it. Kaitlyn was really good about checking on us, and making sure we had what we needed. We were also the last people in the building, kids picking prizes an stuff. They didn't rush us out which was really nice. I'd definitely do my party there again. And I'd like to say thanks again to the crew working that night. You guys...

The manager you guys have working there is very rude and unprofessional.. everytime I go there I avoid her because you can tell she has bad energy, I feel sorry for the staff that have to deal with her... my son was excited from playing machines n as we were trying to leave my son ran to the trampoline which wasn't being supervised at 8:45 pm. the manager came out storming like a pit bull n said my son needs to get out now because we have to pay.my mom was telling her were sorry we were leaving anyways because its almost closing time n she said he was in there for 5min... "time is money"smh I was actually going to pay which mind you it was going to cost 22$plus tax n they close in 15min just to prove a point, but i wasn't going to let my ego pay just to prove that point to a miserable witch trying to ruin the end of our evening, i was going to buy a beer before i left but she ruined my last 15min of fun with her rude attitude....this manager needs proper training n a long vacation with that attitude she carries... everything else in chucky cheese I cant complain the staff are friendly, food is good I would have gave u guys 5star but this manager ruined it.... no customer service skills at all... "IM THE MANAGER"I CAN DO WHAT I...