Rosalie's Pizza — Restaurant in Bar Harbor

Today we visited Rosalie's pizza. The establishment is owned and operated by a local couple in Bar Harbor, Maine. We parked behind the pizza place in one of the three parking spaces. When we returned to our car someone had parked behind us and blocked us in. They were not only blocking us, but also blocking the street as well. We went in to see if Whitney(the owner) knew who had parked there or if she could help us. Instead she starting yelling and insulting us. She told us "her cook" who appeared to be her husband had parked his Subaru there and he was busy and that they would NOT be moving the car. She said it was her parking spot and we got what we deserved. I explained to her that there was not a "no parking sign" or anything even resembling that for those three spots and I thought it was pizza parking. We are not from here and again no signs at all. We again asked politely for her to move the car and she just flat our refused. We ended up having to call the police to get them to move the car. Even after the police officer told them to move the car, the man owner came out and yelled at us again for no reason. I have no idea why they don't just hang up a sign if they don't want customers to park there. Business must be so good that these people can be rude to whomever they want and it just doesn't matter. There was a line out the door and she just screamed at us with everyone one of them just looking at her. Pizza was decent, but not even worth a review only the behavior of the...

The place is famous for pizza and would find crowded most of the time. But if it is crowded, I would advise to take a U-TURN and find something else if really hungry because the management is not good and cashiers do not understand when to really limit on taking the orders. My experience, when ordered for a dine in pizza, I was told 50 mins wait time, which was okay, because of them being really busy, but the pizza didn’t come in 50 mins, rather took about 75 mins. That is a really long wait for one pizza. I experienced that there were so many other frustrated customers too because of the way the team was managing taking orders and serving all of us. Ridiculous customer service on the delivering what’s ordered. They even didn’t find our order when it close to 50 mins and we first asked them about it. Anyways, just be ready for long waits if still dining in, but to the management, rather than giving a different excuse every time, I would encourage to step up and help the customers who are dining in and waiting for long time on there order. Someone should be at the door to manage the traffic. Very poor overall experience. Came in store around 7:40 PM, ordered pizza around 8:07 PM, got the pizza on the table at 9:25 PM, and we left the restaurant around 9:45 PM. Overall, 2 hrs to...

Food: I was truly disappointed by the food. The food SMELLS good from outside the restaurant, but that’s about it! The garlic bread wasn’t garlic bread. Putting butter and a few chopped up pieces of garlic on a white bun isn’t garlic bread. What was much worse was the undercooked, wet calzone. You can tell they rush their cooking because of the sheer volume of customers. The first several bites of the calzone was just dough! The filling inside was flavorless. They try to show off as a true Italian restaurant with their Frank Sinatra and Dean Martin photos, and their deep red and green decor, but I promise you as an Italian American myself that what they make is NOT the flavorful, rich Italian food you want it to be. They make Nonna Rosalie want to roll in her grave with the way they cook their sub-par food!

Service: Cashier didn’t greet me when I walked up to order even though she clearly saw me approaching and when I walked up, she immediately put her head down and ignored me. Finally, once she greeted me, I gave my order, but at that point the service was already feeling sub-par and as if all the tourists were the reason why the staff wasn’t friendly.

Atmosphere: Italian pictures and decor make it...