Ben & Jerry’s — Restaurant in Bend

It was my daughter’s 14th birthday and she wanted an ice cream cake . So I decided to upgrade ( or so I thought ) and go to Ben and Jerry’s instead of Baskin Robins or DQ . I ordered the cake with light blue icing and white clouds on it , for the writing on the top I ordered red icing that said happy birthday with my daughter’s name on it , I also paid 4 dollars for candles as well . For the two flavors of ice cream in it I ordered cookie dough and Phish food , it was supposed to have sprinkles in the middle with a chocolate brownie base making it an ice cream cake . I went and picked up the cake the day before her birthday ., I was really excited . I got to the store and there were two female employees working . They brought the cake out and the cake itself looked wonderful except the red icing wasn’t a nice bright red it was more of a reddy brown , a bit disappointing but oh well . I mentioned that I paid for candles and the female looked behind her in a container and told me they had none left , they kinda just stood there staring at me and I think they just expected me to accept no candles and leave . So I was a bit disappointed and said well I have paid for them , they kinda looked at me like I was being annoying and inconvenient for them , they the both went in back and came back with 4 dollars cash . Ok that made up for it . The ice cream cake was really disappointing, the first layer was the cookie dough ice cream and then there was supposed to be chocolate sprinkles in between the layers of ice cream , there where no chocolate sprinkles . The second layer was the phish food ice cream, my favorite flavor and then there was a very very very thin base of chocolate brownie , the brownie base was supposed to be the cake part of the Ice cream cake , so not really an ice cream cake , it was basically blue icing and ice cream , no cake , making it not an ice cream cake . I paid 61 dollars for terrible service , I mean I really was very inconvenient for them and an ice cream cake that I could of bought the flavors of ice myself in Safeway and put into a round cake tin and iced myself . I really didn’t even want to give them one star . Not only am I never going back there again but I am now switching to...

I ordered 2 cakes online for my daughter’s upcoming birthday party and let her customize them, she was so excited. Went to pick them up 2 days later on party day and there was only one cake ready. The teens working said they didn’t see the other cake order in the system, I had to prove it by showing the confirmation email and charge. They called the manager and relayed to me that they magically found the order and can have it ready the next day. That is not a viable solution cause I need this cake for a party in an hour and have already had close to an hour wasted trying to sort this out at the shop with them.

We asked the staff to please call her back and ask if they can just give us one of the premade ones in the freezer for this error on their part, manager’s response was no, we can buy the $50 premade one and they’ll refund the custom one I ordered.

Frustrated at the lack of care, we had no choice but to just buy the premade and do the refund as we had run out of time dealing with this at the shop. Daughter was bummed a bit since she was looking forward to the flavors she picked.

Buyers beware that your order may not get done for when it’s needed and for a manager that could careless if it puts you in a predicament. 10/10 cakes, 10/10 will not get another from this B&J. Cost of compensating me with a cake is far less than what I would have spent over the next 6 months, great...

Hot summer evening, I walked into Ben & Jerry’s with one mission: find something cold and unforgettable. Ended up with two scoops in a cup—Ultraviolet (yep, that crazy purple one) and Salted Caramel. Price was $8.50, which is definitely on the higher side (especially when I know the same size goes for $7.50 in LA or even Yellowstone). Still, I can’t complain—the flavors hit hard.

Ultraviolet tasted like summer in a spoon—sweet, floral, slightly exotic. The salted caramel balanced it out with that creamy richness and just enough salty kick to keep it from being overly sweet. Together? Perfection.

Service matters too. The girl at the counter was super sweet, quick, and clearly knew her stuff. That’s the kind of energy you remember. There was also a guy behind the counter who looked like he could’ve helped earlier, but instead wandered a bit before starting a milkshake. Maybe that wasn’t his role—but it stood out.

The place itself? Classic Ben & Jerry’s vibe—bright, fun, colorful. Outside seating with turquoise chairs gave me that relaxed, summer-night-in-town feel. Perfect spot to slow down and people-watch.

So yeah, it’s pricier than some spots, but when the ice cream is that good and the service leaves you smiling, it’s 5 stars. I’d come back just for that...