TeaCupFuls Boba Tea — Restaurant in Bend

The consistently horribly long wait while you work up to ordering wouldn't be so bad if they communicated what was happening, had product in stock, provided any nominal amount of customer service, and made drinks worth the wait.

Every time I've visited I've spent 15-20+ minutes in line, just to make it to the register to find out they're out of Tapioca Boba balls; There's no reason why they can't communicate this to customers as they enter the building, or to put a sign on the door.

Aside from this, all three times I've visited my drink has been subpar (one time completely wrong, one time left on the counter 5+/- minutes waiting for someone to put on the special seal lid, and the other time just disappointing) and overall, not worth the cost.

I wanted to give this place one last shot today, but the same theme emerged: waited just about 20minutes, finally made it to the register to only then find out there were no tapioca boba balls, only this time I decided not to wait the additional 15 minutes for them to make more... this is a Bubble Tea shop.. where they make their boba, so waiting until you've been out of stock before making more is both poor customer service and poor business.

The only thing Teacupfuls has been consistent in providing has been...

WORST BUSINESS!!! I went in and was 9th in line. Only two people were served. So I left and called five times. Busy all times. I made a door dash order but it was cancelled because of no response. I called 10 minutes after they opened. I was put on hold. I stayed there for over 10 minutes as I drove over. I went in, still on hold, and they FINALLY took my order after i asked for a manager. Oh, yeah, there were only two customers in there. I finally got this order for my son and guess what? It was watered down. I guess that’s how they respond to a customer who voiced displeasure with their system. They tried to comp it but i wasn’t looking for a free drink. My son said it was watered down. I didn’t go this for a free drink but to make my autistic son happy. We will NEVER return here. It’s not worth the hassle and loss of my money for a...

The manager of this place Anji Pearson-Clements thinks it’s a good idea to laugh react on the reviews that people are leaving on other local business pages regarding the lack of following mask guidelines at those other local businesses. Since Anji has her public work info on her Facebook profile (where she is laugh reacting to these reviews), I thought the patrons of TeaCupFuls should know just how seriously the staff at this establishment takes mask mandates and distancing guidelines. Not to mention, this lady has a disabled husband and black rotted out teeth, so it seems rather alarming that she of all people would take a global pandemic as a joke. I sure hope Loana and her husband are taking this much more seriously than her pathetic manager seems to be. How disgusting. The smoothies and teas at the Colima Market are much...