Whataburger — Restaurant in Birmingham

This was the worst restaurant experience I have EVER had in my life, and I am 50 years old. I will start at the beginning...which didn't seem that bad at first... The floors felt slippery like they were covered in grease. I was very unstable and it was like my feet would slip right out from underneath me. I was afraid I would slip on the way to my table. I thought the floors might be wet, although there was no warning.

When I got to my table, I put my arm on the tabletop, and it was also wet. This is when I took a napkin to wipe it dry. I noticed that the napkin had human hair on it! Lots of tiny hairs, and a few large long hairs. I looked closely, and human hair was also on the floor, and ALL OVER the table.

I was embarrassed to complain, so I attempted to just go ahead and eat my food. I imagined that just because the lobby had a problem, didn't mean the kitchen was dirty... Afterall, the kitchen had to be clean, for health reasons, right? Wrong.

I had a salad, which appeared to be old. The apple slices were brown, and the lettuce was limp with brown decay on the edges. I tolerated it, until I got to an apple slice, which had a long hair on it. The apple was in the bottom of the salad, so I realized that I had probably eaten human hair in my salad.

I imagined a greasy water bucket with sludge and human hair, with a rag being used to "clean" the entire restaurant, including the food preparation areas. I felt nauseated and disgusted. I wanted to go home because I felt sick.

I will never visit another Whataburger, EVER. I had always wondered what Whataburger was like, when I saw the sign, but I had never been before this visit. I now have an image in my mind I will never forget.

I took photos of the hair. I still cannot believe this even happened. I never imagined a restaurant could be this filthy. The fact that the hair was on the food is astonishing. I am still shocked. This restaurant should not be serving food to the public.

I don't live near that restaurant, but made a special trip two days later to complain and ask for my money back. The manager, Jennifer, was unconcerned and said she could not refund my money. I will complain to the Health Department. I don't want my family, friends, and other people eating hair, and who knows what else...

I saw their limited edition Wrangler Burger advertised on TV the other day and it looked so good I just had to give it a try!! I have to say up front that if we were rating this burger based on Horsepower? Well then it is definitely a powerful V-8 hitting on 12 cylinders and ALL stallions to boot!! lol...Following the Whataburger tradition of big, this is definitely a two hander when eating. Not to mention the plenty of bacon and cheese added and that Sauce they put on it is definitely a hit for me and I am not even a spicey food person but it has just enough kick to rear the old stallions head up and kick the crap out of the rattlesnake in front of it lol.....For a fast food joint now one has to get out of the saddle and try this new Wrangler Burger as it says it is LIMITED time only, sooooooooooo corporate? IF YOU ARE READING? PUT IT ON THE REGULAR MENU!! Hey, one other thing? I do not know who packages their ketchup for them but it has to be the tastiest Ketchup I have ever tasted and I did notice on the ingredients it has tomato paste added and onion and garlic powders so that may be why and it is also the thickest for dipping of any fast good joint out there!! AND, just to give credit to the employees that day? Greeted and cashed out by Tara B and she was the sweetest and most efficient little wrangler of all folks!! Food also came out neatly wrapped, hot and quick and ready to wrestle down the old cow belt!!! Thanks to the crew that day!! Listen up to the owner of the franchise at this location!! Get corporate to put that wrangler burger on the regular menu and you will get plenty of buyers to add enough to your profits to give that whole crew a...

This location has to be the worst Whataburger around the Bham area. The food is equivalent of other locations but the customer service here is beyond the poorest I have ever encountered. We came through the drive through yesterday around 645pm (ish). Went through the outward drive through. I attempted to order 3 meals and a side of chicken strips. Not even half way through my order and the young lady taking the order goes stark silent… Like, did the speaker quit working? What is going on? So I say “Hello? Are you there?” It was an odd situation bc the lady taking the order was already mumbling & kept over talking me. By this point I am frustrated. I drive around to the front, park, and go inside to attempt to order our food for a second time. I go inside and a younger guy comes up, I explain what just happened to him and he responds “Yeah, the person taking your order just got distracted.” He said it very nonchalantly like it wasn’t a surprise to him… He stated he had to go ask her if she had submitted a portion of our order since I came in. I can hear her say “Hahaha, of course she did. No! I didn’t submit it”. All while I can see her laughing and playing around with the cooks in the back. I wasn’t blessed enough to know this young lady’s name, but I do know she had a purple band aid on her face. We will be making sure to avoid this location due to the lack of customer service that these employees have. The girl with the purple band aid needs to be retrained or explore different employment options, because customer service isn’t for her. Big thanks to the younger guy that took my order, apologized on her behalf and smoothed...