Papa Johns Pizza — Restaurant in Birmingham

SUPER BOWL SHUT-OUT So I called in a single, large, 3-topping pizza, roughly 30 minutes before kickoff. Was told it’ll be ready in 20 minutes. I rolled up 20 minutes later. About 5 people are already waiting in the 2x15 sq ft lobby. No worries, as they were slowly receiving their food. I was finally addressed and my order’s status was checked. I was informed my order would be ready in 20 minutes, as they are behind. Okay cool, I’ll just deposit 20 more minutes into my now 40 minute investment, these things happen. Within that 20 minutes the premises began to swarm with customers and door dashers. Unbeknownst at the time, I was (falsely) relieved that I had at least gotten ahead of the madness. My new promise time comes and goes. The lobby is now shoulder to shoulder with people and staff arriving by the second. I was offered a new promise time of “should be a few minutes.” This false hope carried me another 20 minutes. I’ve now got a whole hour invested into my 1 pizza, 20 minute promise-time carry-out. My thumb is now on the ejector seat’s button. I told myself, 5 more minutes and I’ve got no choice but to leave (rather than pay full price to be strung along). Well about 3 minutes into that 5 minute countdown, the oven-master belted out “I’m missing a large pepperoni, sausage, Canadian bacon!!” Guess whose pizza that was…yup, this guy’s. I hit the ejector button, got my refund, and burned rubber until that fiasco got smaller and smaller in my rearview mirror. p.s. I really had high hopes as I have not had a papa John’s in years. I’ll never attempt to...

Honestly, if I could give a 0 star rating, I would.

Ordered my pizza on the PJ’s app, added an extra sauce not thinking it would charge me, but that’s totally on me! I know they charge, but I didn’t see a charge next to it when I added it to my order.

I go in the store to pick up my pizza and I asked the gentleman could I be refunded for the sauce. He asked me if I minded keeping it on the tab? I’m like, “Nah, every cent for me counts.” So he apparently refunded my entire order.

Tells me after the fact that it takes 2-3 business days for the refund to go back on my card, and yes, I don’t mind admitting that there was a limit on my card that prevented me from having it ran again, and when I went to get 0.60, apparently I’m repaying for my entire pizza order AGAIN, which I couldn’t with that particular card because it met its limit.

So I’m standing in their location with embarrassment written all over my face, because this gentleman couldn’t just refund me the 0.60, but had to refund the entire order which forced me to swipe again.

This ultimately ended with a cold pizza, I got NO receipt as to what he did on my card, and basically embarassment. It’s crazy that people don’t know who I know, but I’ll be reaching out to higher ups tomorrow. This was...

Ordered chicken poppers, not warm, looked a weird color when we bit into one of them, ordered other things with the meal so we were all fed and fine. Courtesy called the store, a guy who worked there told me I was wrong that it couldn’t be, they get everything precooked and just run it through the ovens, transfers me to the manager in which at that point I’m angry because you served me chicken that doesn’t seem to fully be cooked.. I call to nicely tell you.. then I’m very rudely told I’m wrong... manager insists on sending a new order of them in which I told her my point for the call was just to tell your store. I worked in a restaurant for awhile. I get it. However, I informed her I don’t want anything else from them.. she asked to come to my apartment and get the food in which normally I would be ok with but both of them told me how wrong I was in which as a customer is not appreciated. Restaurants that seem to think they can’t mess up when it comes to food (especially when it could potentially be unsafe) are...