Blaze Pizza — Restaurant in Boston

My first pizza from here was a 5-star pizza so I often come back in hopes of getting another great pizza. But, in the last couple of years, it's been almost exclusively 1, 2, and 3-star pizzas that are often burned and almost universally provided with shockingly poor customer service.

At it's core, the staff are poorly trained and poorly motivated. Management is absent. A few junior employees have been good but the good ones don't stay long. As such, it's generally run as if nobody cares about their product quality or the customer experience.

For example, staff will often continue conversations with each other for a few minutes while customers are waiting to order. The people adding toppings (on unlimited topping pizzas) aren't taught to listen to adjectives (e.g., a "little" of x, a "lot" of y, and 1/2 of "z") which usually results in me getting way too much sauce. All of this would be okay, but the person cooking my pizza often burns it too.

Tonight, my pizza was beyond burnt - the crust was dark black throughout which doesn't work on their thin-crust style pizza. Plus, it took 21-mins from when I entered until I got my pizza and there was nobody in line in front of me, so not sure why it took so long. When I returned the pizza (after realizing it was burnt), the staff knew it was burnt before I even showed them or said anything. They must have known it when they handed it to me and just hoped I wouldn't realize it until I was at home (as often happens). Of course, they offer to make another one, but now there's a line and I don't care to waste another 20-30 mins.

I won't be eating here expecting anything other than a 1, 2, or 3-star pizza from now on. Lesson learned.

NOTE TO THE OWNERS - Please show up. If you don't care,...

The Customer service here is awesome. They were very polite, food came out within decent time regarding the amount of customers, and this location was very clean. I know there are other Blaze Pizza’s in the area, but this one is the only one I have visited and I do recommend it for a relaxing lunch or dinner. Upon entering the restaurant it smelt so good with all the pizza that had already been made. When I went, it was pretty packed and it was a Monday! Because of the location, there is little to no parking, and whatever parking there is, it must be paid for, as most locations are in Boston. There are enough seats for a large party (10-20) to come in. It felt very family friendly, and cozy. I enjoyed how they have several different options of toppings, sauces, and crust; making the possibilities of different styles nearly endless! They do have a gluten free crust for those who may need it. Blaze pizza has quite a bit of vegetarian options options as well. That is a big plus in my books! The pizza that I ordered (Margarita pizza baby) was very delicious. The crust was crispy and cooked to perfection. I had ordered a large, but it appeared smaller then what I was expecting, that or I was lumping hungry! They use eco-friendly material and also have vegan options! This location does accept cash, card, and I think mobile pay but don’t take my word on...

Unprofessional employees. The lady who took our orders was pleasant, but they had a lot of papers with different names and it just started off disorganized. When we were about to pay, the lady asked if my friend's name was Jerry. He said he ordered one 2 top pizza and that is it, and the cashier had an attitude when he said that. She said that they said he ordered two pizzas "but okay." She was very unprofessional, and the sheet clearly had a different name on it. Jerry and Jared are very close, but that problem could have been avoided if things were squared away and organized at the first station. The lady working the oven was not very impressive either. My friend said it looked like she may have wiped her nose after taking a pizza out of the oven, but we didn't report it because it may have just been a mistake. However, a few of the pizzas were burned, and one pizza was dropped on the finishing station. Doesn't seem like a big deal, but it doesn't seem like she was taking it as seriously as she could have. No sense of urgency. Very sloppy, poor service. I have seen much better service out of Blaze pizza, so I am very disappointed to have experienced this in a different state. Haven't tried my pizza yet, but it looks...