The Fed at The Langham, Boston — Restaurant in Boston

*NO CLASS, RACIST, TRASHY, UNPROFESSIONAL HOTEL MANAGERS — Do not go here. * I wish I could give this establishment 0 stars. I do not recommend you dine or stay here as their customer service is absolutely disgraceful. Where do I start... Their restaurant manager, Alex is extremely unprofessional and rude. He led my party of 6 and I to an empty table that had no place settings, no menus, no silverware. He then says, ”I will be right back, don't sit down yet until I wipe the table.” He then disappeared and never came back. We literally just stood there waiting in the middle of the restaurant. Finally, a host comes over and instead of assisting us he rudely asks if we have a reservation. I made sure he was aware that Alex had led us here, and said he would be back. However, Alex never came back which caused a lot of confusion within their staff. Instead of resolving the matter, he had us uncomfortably stand there in the middle of the restaurant and it caused a scene that could have easily been avoided. To make matters worse. Just as we were finally seated, the host comes back over for a final time and asks us if we have a reservation... Keep in mind, the restaurant was empty. No one was dining there at "The Fed" (A restaurant in their hotel). We then kindly asked, "Do we need a reservation?" The host then rudely snapped back and said, "No, I am just making sure." The interaction was very odd and uncomfortable. It was as though our presence alone was not welcome. This completely tainted our dining experience especially since Alex, the restaurant manager is the one who brought us to this specific table in the first place. Now I am not the one to bring up the race card, as I find it to be a cop out in most arguments. However the people I had with me were all of brown skin. We are all professional Bostonians meeting for business, dressed in business attire -- and still treated as though we were not human, not welcome, not allowed.

Finally, when we thought things were beginning to run smoothly, the waiter forgot to bring one of our guest's meals. We have a party of 6, and all guests were served except for one. This would not be a big deal if they quickly rectified the situation, however her meal was not served until we had all finished eating. The waiter did not even apologize at first. I had to bring this to his attention that this was unacceptable. Had I not told him we were unhappy, he would have gladly carried on knowing our guest had to watch us all eat.

After our troubling experience, I called to speak with the hotel manager. He is even more unprofessional than all of the hotel staff that he governs. When I told him about our experience and how the staff was rude, forgot one of our meals. His response was, "This isn't the establishment for you." Not only that but he did not believe anything I told him. The interaction with him was quite bizarre. I personally have worked in the restaurant industry for years, and when a customer tells you they didn't receive their meal -- you believe them. He proudly did not. In disbelief I asked him for his name so I could keep record of this awful experience, he refused to provide his name. People of Boston reading this, I don't advise you spend your hard-earned money in a place where the staff cannot provide their name. How can you trust someone who is nameless? How can you eat somewhere, where the people making your food are nameless? I am repulsed. If you are looking for a place to stay in Boston that is respectful, has class, and will treat you like a human being go to the Fairmont Copley or The Four Seasons. I will be letting everyone know on all social media accounts to avoid this place at all costs. For these prices and this type of low-class service? They won’t last long here in Boston... Maybe...

Solid choice for an upscale bar experience with decent food and drinks.

When The Fed opened a few years back, it stirred up plenty of hype after being named one of the best cocktail bars in the nation. I missed it during its initial hype, but recently had the chance to drop by for drinks and dinner. While it didn’t quite have the grandeur of Grana, it offered a similar touch of luxury with cozy couches circling the central square bar—plush, stylish, and perfect for unwinding in style.

As expected, the menu here felt a bit overpriced, though pretty typical for a 5-star hotel restaurant. However, the food quality didn’t quite live up to its reputation. They stuck to classic dishes without any interesting twists in ingredients or sauces—perhaps a bit too simple for items like the Fed Burger, Lobster Roll, and Crab Cakes. Honestly, they weren’t much different from what you’d find at upscale taverns around the city but came with a higher price tag.

The fries, lightly dusted with Old Bay seasoning, were a nice touch and probably my favorite part of the entrées. The burger was decent, though lacking in veggie toppings, and the patty leaned a bit dry. The Pork Belly Bites and Clam Chowder were our favorites—especially the chowder, which is hard to get wrong. The cocktail menu offered some interesting and creative options, but the execution was just okay. As for the service, it was probably the biggest letdown—after taking our order, our server was MIA until we flagged him down for the check.

While the Financial District doesn’t have a lot of cocktail bars, I’m not sure this would be my go-to spot even if I’m in the area. For a better experience, I’d recommend heading to Vermilion...

Doesn’t matter if this place is dead or slammed the service is almost always bad however the food is definitely good and convenient to the hotel so I keep coming back when in town however it was so bad today that I’m leaving this review in hopes of getting better training or staff because I had to leave and go find another place which is not ok for a hotel guest. Ended up around the corner at finpoint which has a better environment and equally as good food if not better.

6pm sat half the place open but told no tables available so grabbed a seat at the bar. Sat at the bar for almost 15 minutes while the service bartender never looked up (however was busy making service drinks) and the only other bartender moved at a snails pace even though the bar was busy. She didn’t look at me or acknowledge me once but served the 2 people to my left that sat 5 min after me and took on all new guests after me opposite side of the bar. This girl was moving without a care in the world and clueless to her environment. I asked a server and the bar back twice to order food and kept getting told the bartender would be right with me. Never happened. Complained to the host on the way out who also seemed lost as to what was going on.

This bartender was taking drink orders and then not making them and taking on other guests fighting for her attention. Maybe a bad day for her not sure but not acceptable for a place of this caliber and no manager in sight. This place was not run well today and hasn’t been in the past. Get a manager on the floor that can recognize a busy bar & hop back & help....