Arisu Korean BBQ 아리수 — Restaurant in Buena Park

-Update in Response to Arisu-

I appreciate your follow-up. I do feel the sincerity from your response and I’m glad to hear that you’re taking appropriate steps to provide better Customer Service to all your patrons visiting your establishment. Sometimes, all it takes is a simple yet heartfelt apology to make things better, but I feel that your server was lacking that ability. Just to let you know, I have adjusted my rating slightly just because you seem like a genuinely concerned, caring manager. Perhaps when time permits, I may pay you another visit, however I most certainly won’t be revealing nor mentioning anything to the owner so let’s just leave it at that. Thanks again and take care. The manager at the register may remember me as I was telling him it's been nearly year and a half since my last dine-out at a restaurant due to the pandemic.

I took my wife and two teenage sons here for cold noodles. We ordered 1 spicy noodle and 3 cold broth noodles with 2 Galbi as combos and after our waitress with glasses took our order, I've noticed 2 separate parties being seated, about ten minutes apart from when we sat, to empty tables after us. After a while, the same waitress came out pushing the cart with noodles serving the table who arrived later than us? After I brought this to her attention, she began to confuse our order as 3 spicy noodles and 1 cold noodle. As I was refreshing her memory, I've noticed the second table who came in later than us being served with noodles.. I should've stopped right there and brought this to her managers attention but instead we were patiently waiting for our food. After we finished our meal, with parties from those two tables already long gone, she brought our check. 3 spicy noodles w/2 Galbi combos and 1 cold noodle??. For those of you who don't know, spicy noodle is a buck more than the cold noodle. At that point, I almost lost my temper. I told her to change it, but instead she showed me our check with a $2 discount.

I'm not asking for much when I take my family out for a meal. We sit, we order, enjoy our meal, pay and leave. Leaving me to think this particular visit could've been enjoyable for us but rather it took a very twisted turn from the beginning till the very end because of this one inexperienced server. When I was trying to converse with the manager at the register while paying, she even came back out of nowhere asking me what was up! I never had the audacity to react at any of the restaurants in a '진상' like manner although I wish I could've done something about my experience, rather than just walking out. By-the-way, I tipped 15%...

Please train your servers how to correctly take Customers orders, and properly manage and serve them in the order they were taken. My server clearly had the confused look on her eyes when she was pushing the cart out with our food, and when I refreshed her memory...

I came to this place with hopes of good Korean food. When it was presented it was off from the start. There is very little amount of kimchi like two bites worth for 4 people, And the other side dishes was tasteless. Ok no problem , I move on to main course, order the combo B and the seafood pancake. They made the seafood pancake with Kani ( pollock) fake crabmeat and very little seafood and not made the traditional way but rather it was like fried and crusty. My daughter even said the food was awful. The combo B main course $160 was the worst probably. The beef brisket was dry and the sirloin was not even done right when the young girl waitress just all of sudden started taking orders next table, my meat almost got burnt not for some other waiter suddenly saving for the day strategy. The marination for other meat was awful as well and didn’t even taste like it was marinated. It like like some HMart meat cook over the stoves. We expected high quality but was disappointed. When complaint to the manager. Some guy came over didn’t even know how to speak English and the girl waitress even Started to laugh at us when we complaint and told her. It was very unprofessional and almost felt racist and discriminating. The staff was unprofessional , and the boss lady later came over and said we don’t get too many complaints , so we can’t complaint that your food is bad?? I worked in the food service industry too and this is awful and can’t even compare to NYC Korean grill. LA Korean BBQ is bad until I get a good one but so far it all sucks and expensive compared to NYC. Low quality and expensive highly don’t...

We came in 2 hours before closing, and we saw people get turned around a hour and half to a hour before closing due to “last call being ended”. The whole meal we felt very rushed. Without being told last call ended we wanted to order noodles a hour and half before they’re closing time. We were informed that they would not be able to take our noodle order because “it takes too long to clean their machine”. When we asked about their last call, they server arrogantly told us that “all bbq restaurants have a hour last call”. However all the other bbq restaurants I’ve been to last call is usually 25-30 minutes before closing and they usually inform us before the kitchen closes. If this is the case we recommend the closing time to be updated to 9pm instead of 10pm. The meat quality can be found in any other restaurant and there was nothing particularly special about this place to hold us back: 20 minutes into our meal they handed us the check. While eating we slipped our card in and they had immediately taken it back, nothing wrong about this however when they returned our card they kept coming back to our table for our tip/signature. We felt so rushed and uncomfortable we ended up togo-ing the rest of our food. We do...