IL FIORA — Restaurant in Buena Park

Food: 4 stars Service: 0 star

The interior seemed modernized.

When the server came with coasters, it was the most awkward experience. He placed them on our table and said, "Here are...... your coasters." This made me feel like he wasn't confident of the services he was about to provide.

When we were ordering our food, we asked if Gorgonzola Pizza was good. Our server said, "It's VERY sweet." Imagining pizza "VERY sweet" made me lose my appetite. When we asked what was good for salad, the server didn't know how to pronounce the name and had to look at our menu.

La Jota was recommend, but it tasted like the bottled had been open for several days.. When we started eating, most people had left and more servers were walking around -- singing, talking, giggling, flipping bread baskets, etc. This made us very uneasy, making it very uncomfortable. When we didn't even finish half our salad, the server kept on asking if he could take our plate away. If you can't see the most obvious things, you shouldn't be out serving.

The kitchen was open to public so everything that was going on inside was visible. The chefs/cooks were just laughing and chatting. The servers were placing the bread in baskets with bare hands! With the same hands, they were handling people's checks.

It is important to enjoy the job with the coworkers, but do it during your break or where it's not visible to customers. Needless to say, no training was done for any workers around here. The price of the food was reasonable, considering the quality of the food. However, this does not justify for such poor service. We expect at least 4 or even 5 stars at this price point. It would have been a full 5 star restaurant that had so much potential if service was more...

I rarely leave negative reviews, but felt compelled to share our disappointing experience at Il Fiora during my sister's graduation dinner a few weeks ago.

I called ahead to reserve a table for 8 and made it clear this was a special occasion. Though our original reservation was for 7pm, I later called to move it to 8pm due to the ceremony running longer. After multiple attempts to a phone number with no answer, I finally reached someone who reassured me they could accommodate us at 8pm despite their usual cut-off time of 7:30. They acknowledged they would be understanding since it is graduation season.

On the day of, we were about 15 minutes late--again, due to the ceremony-- and even tried calling to inform them, but no one answered, and the voicemail was full. When our group arrived at 8:15, we were told our table had been given away without even calling or messaging our group. Despite knowing it was a celebration, they made no effort to reach us.

We waited 20 minutes outside the restaurant while staff largely ignored us. When we finally asked if they can give us an honest answer on whether we can still be seated, the response was vague and unhelpful. We were even accused of not calling or texting them, despite our attempts....

What should have been a joyful evening was marred by poor communication and a lack of basic courtesy. Thankfully, another restaurant welcomed us and salvaged the night. Sadly, I can't say the same...

After being asked to wait 20-30 minutes to eat, we were messaged our seats were ready. I've been wanting to try this place since I saw it on yelp. We were sat, offered water, & told our server would be right with us. We waited - & waited some more. After 10 minutes of waiting with no service, it was getting a bit annoying. When the server began serving the people who were seated AFTER us, it became a little more than annoying. 15 minutes with no service & we left. It was painfully obvious we needed service, my guest & I were looking each server in the face as they walked by - unfortunately too quickly to flag down. At this point, paying $20 to be ignored became a bit insulting so we left. I had hoped the hostess who had seated us would ask why we were leaving, instead she wished us a good night - to guests they had JUST SAT several minutes ago... Everyone eating happily were dressed nicely, but we were dressed normally because we had just come back from Chinese New Year in LA. We drove all the way down to eat there. Guess we didn't have the right "look" to us so we got snubbed, pretty messed up... *Note: we were seated right in front of the door to the patio area & the interior entrance - NOT some corner out of sight. You'd have to try pretty hard to miss a man & woman sitting there with water, empty plates, & menus pushed to the edge...