Philz Coffee — Restaurant in Campbell

I come here all the time but NOT ANYMORE!! There was no transition period to going cashless. The last time I was here they said nothing to me nor did they have anything posted saying they would no longer accept cash payments. I went in today and ordered a coffee and I only had cash on me no cards. The girl told me they don't accept cash anymore and I told her I didn't have any other way to pay. I asked her if she wld just take it cuz I really needed a coffee and had drove all the way over there to get one. She said no. So I asked if she would give me one on the house since I had no idea they were going cashless and that I come here all the time. She refused. Now, I wldnt normally ask for something free but since they had failed to post anything abt going cashless, I figured what would it hurt. She refused and seemed annoyed that I asked. I have been in customer service for many years and I would've made an exception and gave the customer one for free. Instead, i had to ask a customer that was sitting there if he would buy my coffee with his card and I would give him 10 dollars (cuz I had no change) for a 5.90 dollar coffee. It makes no sense to me to go cashless, why would you not give customers the option to pay with either cash or card? I will never buy from philz again unless they go back to...

Terrible experience, first and last visit at this place. This place is clearly so overrated. We ordered Silken Splendor with medium cream and medium sugar and Jacob's Wonderbar. Jacob's Wonderbar was exactly like the coffee I make at home, nothing special. For Silken Splendor, since it was our first time here, we didn't know what their medium sugar and cream means. We felt it had less sugar and cream than what we were expecting. So we looked around for sugar and cream, but they don't have it. We went to one of the associate to ask for it and he had terrible customer service skills. He started telling us that we have to ask for desired sugar and cream while ordering. Of course genius we did. But your medium was not same as our medium. What's the big deal to fuss on that. We also ordered their 'famous' avacado toast and chocolate croissant. Avacado toast was very average in taste, something you can make at home very easily and much better and chocolate croissant was missing chocolate, just a hint of...

It's not terrible. Just inconsistent. I usually get sweet and creamy drinks. Hot or cold they are always different. It would be nice if everybody made them somewhat the same. I'd say half of the time they call your name most of the time it's either too quiet(or the music is way too loud) to hear anything or they just put it on the counter and don't say anything and expect you to just check every cup that goes out waited (20 min on a not busy day to find my order already ready). The cashier is super nice and friendly and there are at least 2 baristas that got it down. I feel this place is more convenient for mobile orders at this point. Hopefully they fixed their oven too last time we got food ours was still frozen in the middle and the person before us had the same problem. Last time I was in there though all the baristas were quiet not talking to eachother like their life was already sucked out of them. Managers maybe give them a holiday or something cause their...