Red Lobster — Restaurant in Cape Girardeau

I've been going to this restaurant for as long as I can remember. It's always been a family treat and our experiences have always been great. I wanted to share that with my family today, and I am severely disappointed with our experience. My fiancé, our daughter and I went to eat around 12:15. We were seated immediately and the host was nice. But once we were seated it was down hill from there. It took around 15 minutes for us to even be asked if we wanted a drink. Countless waiters walked by, and the manager on duty was talking to people at a table next to us and saw us. She was also at the host stand when we were seated, so she saw that we had been there a while and had not been greeted yet. She didn't acknowledge us either. Eventually a waiteress that had walked by us a few times asked if we had been helped. We told her no, and she took our drink order. Finally our waiter, I think his name may have been Z, came out and brought us our drinks and some bread. He took our order and left, but while taking our order he didn't even acknowledge my daughter or ask us if we were going to order her anything. He brought my fiancé a dirty bread plate, and me dirty silverware. It took my fiancé three tries before he finally got his attention. He took the dirty plate away, left the silverware, brought me new silverware, but did not bring my fiancé a new plate. My fiancé's drink ran out, and the waiteress who first acknowledged us refilled it for him. Later when my drink ran out, our waiter didn't even ask to refill, he just leaned over my fiancé and his plate and did it. Our waiter was waiting a larger table next to us, but he wasn't the only one on that table. Another waitress was on it too. I've worked in the restaurant business myself, and understand things get busy, but there's no excuse to not greet your customers. An acknowledgment would have even been nice. I understand that it was lunch, but the restaurant wasn't packed full, and it wasn't super busy. Maybe had we been dressed in business attire instead of casual wear we would have been taken care of better, but that shouldn't matter. We still tipped him even if the service was bad and we shouldn't have. I just feel that we were treated poorly, and that makes me really sad because I grew up going to this restaurant and absolutely love the food. But I won't be treated, and won't let my daughter be treated like a second class citizen when we go out to eat. The food was the only good thing...

Terrible dining experience. Terrible staff. I've never met employees from a large chain that acted so trashy, rude, called me and my disabled partner liars. It was all over a coupon that I called 3x about and was told that yes it can be used there however, when it came time to pay, their machine suddenly wouldn't accept my 50 dollar gift card. The attitudes from management was awful. The lies they told and I HAD TO CALL THE POLICE. The police and the restaurant management were obviously close friends as the cop wasn't trying to hear anything I said. It was quite clear I was the out of towner who must be a bum trying to use a gift card, they accused us of trying to get a free meal...WELL YEAH...That's what a gift card is for. Call me crazy... I have called their corporate office and reported this whole situation. I'm so tired of being screwed over by greed. Luckily, corporate records their calls so all the lies they told the police was all confirmed by the calls I made. If I was wrong then I'll admit that. But I'm not wrong. 3x I called and 3x times I was assured I could use the gift card and for standing up for me and my blind/disabled partner I almost ended up in jail. Felt alot like a scam to me. I feel I got tricked over a stupid gift card. Very disappointing for a business that's been around for my 52 years. Shame on management, waitress and the police involved. Just what me and my partner needed after 5 hours of dialysis. I'm not even angry. Just colossal disappointment and hurt feelings. Yes, we ended up paying our 33 dollar bill in cash. If I were going to "steal" a meal, I can assure u it would've cost alot more than 33 bucks. We didn't even order drinks! Wouldn't I have at least got a soda or something expensive? Forgiveness comes easy for me. It has to or it would destroy me. I forgive those women at red lobster and even that cop who treated me like a criminal but I'll never return to any Dardens restaurant. Congratulations. You're employer must...

This afternoon my boyfriend decided that seafood sounded good for our Christmas Eve dinner, and he ordered the Ultimate Family Feast which costs a little over $120. I went to pick up the meal not knowing all that he had ordered. When I got back home I was met with the fact that there were no biscuits. Mind you we live 20 minutes away.I drove back to get those and they did give me 12 instead of the 8 to make up for our troubles. Once I was back he was nice enough to wait and put our food in the oven to stay warm, otherwise I would have been unable to enjoy the food at all before it was cold. He then realized the crab legs included were missing from the order too when reviewing everything it came with again. At that point it wasn’t even worth it to go back and I called later in the evening to speak with the manager. As you can imagine it’s very frustrating, yes I should have checked the bag before leaving but, in my defense this may not be the fanciest restaurant I’ve ever been to, but Red Lobster is a nice restaurant and didn’t think I would need to check the bag like McDonalds, neither did he since he sent me without knowledge of all that should have been there. The manager, Kayla was very sweet on the phone and I know it isn’t her fault, but the partial refund offered for the biscuits and crab was $30 out of $120 with two items missing and two- 20 minute trips to and from. In my opinion that isn’t right or enough to make up for the...