Chipotle Mexican Grill — Restaurant in Cedar City

Chipotle in Cedar City, Utah, lured me in with the scent of sizzling carnitas and the promise of a burrito bigger than my mother’s forearm, and like a moth to a spicy flame, I obeyed.

The staff were radiant beings, crafting my burrito with such love and precision that I swear angelic music played each time the guac was scooped. Halfway through my meal, I felt like a champion, unstoppable, invincible, ready to write a novel called Burrito from Heaven. But by the final bite, a distant rumble echoed through my intestines like thunder rolling across Zion’s National Park.

My stomach suddenly decided to reenact Mission Impossible, deploying acrobatic somersaults and sweat beads as big as pinto beans formed on my brow. I staggered outside, praying the gentle Utah breeze might soothe my gut, but the only breeze was coming from me, if you catch my drift. I sprinted back inside Chipotle, my eyes wild, scanning for the restroom sign as though it were the Holy Grail.

What happened next was a volcanic eruption of Chipotle fire poops that scorched not only my dignity but probably the porcelain, too. And yet… five stars, because the burrito was delicious, the employees were saints, and honestly, I’d do it all again for that carnitas magic, even if my toilet might...

Showed up about 1 hour before close. Only a few people in the restaurant. Walked up to order, but the only person visible was the cook, cutting up some steak. He made eye contact, and walked to the back. I then saw another guy come from the back. He went out to the dining area, and then returned to the back of the restaurant. We waited for a good 5 to 7 minutes before someone greeted us. The lady in the drive thru area popped her head out and saw my wife and I waiting. She then seemed surprised and quickly ran to wash her hands. I then saw the shift manager come out from the back, checking food temps (back refrigerator, not the serving line). Finally, the lady in the drive thru came and greeted us. She apologized for the wait. I typically choose my food based on how fresh it looks, but there weren't too many options. I normally get the fajita veggies, but the only remaining veggies were stuck to the bottom; didn't look very satisfying. The steak that the cook was cutting up earlier never came to the line, so I went with the chicken.

Overall, food wasn't fresh, service was horrible. Prices have gone through the roof. Wouldn't recommend...

The order ahead app is inconvenient, the food doesn't taste the same as it used to, they're often out of menu items, but they don't tell you until you go to pick up your over priced meal anyways and then they don't even pretend to care if they've inconvenienced you by offering something like guacamole - instead they'll offer to address rice or a different salsa - so another ingredient that is already on your meal. It's kind of a joke and I don't think it's this locations fault specifically, but corporates fault. If they are going to require the use of an order ahead app, they should allow local management to update if items aren't available at that location and they should allow you to either cancel or add something else (yes even if it's extra), but they seem to have developed a more entitled approach where the corporation is always right and the customer gets what they get and needs to deal with it. I haven't been back since the 3rd time they had an issue and weren't willing to offer a replacement worth having, it's not worth the nuissane especially with multiple very similar places...