I hate to have to write this review because I use to RAVE/POST/PROMOTE about this restaurant all the time. It got to the point that I would go almost every other weekend for dinner with friends, brunches with family and we’ve even celebrated birthdays and engagements here.  But the fact that this is not the first time I’ve been disappointed by them leads me to this.

I went with my friends to 7th on 4/6/2019, arriving shortly after 1am. We sat down fairly quickly, was greeted by the waiter and ordered our drinks, which took a very long time to arrive. One of my friends ended up having to return her drink as her soda was flat. How? I’m not sure as we ordered the same drink. It took them over 10 minutes to bring her a replacement but understanding it was a busy night due to the festivities that occurred in CLT AND the fact that they were short staff, we gave them the benefit of the doubt and proceeded to order. After placing our orders we waiting for approximately 45 minutes to an hour for the waiter to come back and say that they ran out of something and could not complete my friends order. Why wasn’t this confirmed 45 minutes ago? She is handed a menu to order another item and the waiter never came back, that is until we flagged him down. She placed her order and we wait.

7th has an open view to the kitchen and guests are able to view when orders are up for the wait staff to deliver to customers. Our table faced that view and noticed that one order was up. It sat there for about 25 minutes before it was picked up by OUR waiter. We watched it for 25 minutes! Hoping that he wouldn’t, he picked up the plate and proceeded to our table to drop off the food. I kindly asked him not to, as 1. It has been sitting up there for almost a half hour and 2. Nobody else’s food was ready. I advised him we wouldn’t be able to take that order.

It is now almost 2:45am and we still do not have any food. The waiter comes to our table and says that the manager/owner is going to come talk to us. I’m assuming it’s about the timing of our food arrival. When we finally got to the speak with the manager, there was no apology, no ETA on when we would get our food, and he offered a discount. A DISCOUNT!?!? Mind you, still no food. At this point, that further disappointed us and our table just got up and left after advising another waitress to just cancel our order, as our waiter was nowhere to be found. There was absolutely no consideration, on the restaurants’ end, of our time. We’ve been there since 1pm, with bad service, no re-fills, no ETA on food arrival; and no apology, even from management, for the experience, and it’s now 3am and we have to leave, still with no food, disappointed!

The one star is truly for the food and the ambiance.