Just want to express my frustration and disappointment with my recent experience at Midnight Diner on December 3. Myself and three friends decided to dine there, and what should have been an enjoyable evening quickly turned into a series of embarrassing and unprofessional moments.

After we ordered our food, the shift lead announced there had been some confusion in the back regarding our table number. She then proceeded to call out our food to ensure it was delivered to the correct table. The last item, a plate of French toast (one slice of bread cut in half), was left, and the shift lead asked who had ordered it. When no one at our table claimed it, she then asked if anyone wanted it, set the plate in the middle of the table, and walked away.

We continued eating our meals, and at some point, another waitress (who wasn’t our server) came to our table and said, verbatim, “French toast...you know, the one no one ordered at the table.” I explained that we had already communicated to the shift lead that we did not order it, and that the decision was made to leave the French toast for us to keep. She then informed us that if we were going to keep the French toast, we would be charged for it.

At that point, there was only one half-piece of French toast left on the plate, with the other half on my plate. To my shock, she literally took the plate from the table and waited for me to remove the half piece from my plate. This experience was not only embarrassing but also felt as though we were being accused of trying to scam the restaurant over a single slice of bread. It was a moment of unnecessary humiliation over something so trivial, especially when the French toast was clearly being discarded anyway.

To make matters worse, as I was leaving and expressing my frustration to another server, the shift lead came out and, in a dismissive tone, said, “He’s still crying about that French toast?” I find this unprofessional and disrespectful, especially considering it was the shift lead's decision to leave the French toast at our table in the first place.

This experience was one of the most embarrassing and unprofessional I’ve ever had in a restaurant. Not only did the situation make me feel uncomfortable, but it also showed a lack of proper customer service and respect for patrons. I will not be returning to Midnight Diner, and I hope you’ll consider the importance of maintaining professionalism and good customer relations in the future.