bb.q Chicken Chicago Chinatown — Restaurant in Chicago

This is the first time I have ever filed a complaint about food. Me and my partner visited the restaurant around 8:45 PM (closing time is 9:30 PM). I ordered chicken wings, white rice, and tteokbokki. The food was served very quickly after I placed my order, which initially made me happy because I thought I could enjoy my meal promptly and then leave.

However, I was very disappointed to find that some of the chicken wings, especially the drum pieces, were undercooked. One piece was still visibly red on the inside and released pink juices. Some pieces were partially raw, with the meat still tough and the tendons very noticeable.

I immediately informed the cashier politely, and the manager was called over. While the manager did agree to have a new order prepared, their response was unprofessional. Instead of apologizing, they insisted that the chicken was “fresh” and “not undercooked.” This was upsetting, as the evidence I showed clearly proved otherwise — the meat was red, juices were pink, and it had a strong odor. I did not took any picture because i tell them directly then give the whole still bucket of the chicken wings.

In the end, I requested the chicken wings to be canceled, cause the way of the Manajer responded and I was refunded $15. While I appreciate the refund, I left feeling very disappointed with both the food quality and the way the situation was handled. I strongly suggest that management be trained the Manager to respond to customer concerns in a more professional and respectful manner.

I hope you will take this feedback seriously to improve both your food preparation and...

For Korean-style fried chicken, bb.q does a great job in providing not greasy, crispy yet lightly battered, tender fried chicken that’s delicious each time. Their original may be the best option as it provides a very flavorful and simple alternative to other restaurants that charge more per bite. I thought that their secret sweet sauce, though yummy, was too much in terms of drenching the chicken so that it wasn’t as crunchy.. however, this just means that I wouldn’t be ordering it again unless the sauce was a side. I’m very excited to try their other flavors, as the original was just SO good! This company is known also for ingenious packaging; it keeps the chicken warm, fresh, and crispy even during a long delivery or snowy day. I would 100% recommend and return to this restaurant, hence the 5-stars though excess sauce (I used it as a dipping sauce for the original). I find the price to be affordable as well, considering the quality and quantity compared to other...

Ordered my food at the kiosk, went to the register & was informed of the 20 min wait…was under the impression of a notification text but to no avail. I go back in, there was a guy by the register & a woman just leaving the kiosk. Cashier proceeded to get the guy’s attention for about 1 min 1/2, then moving on to the woman, never mind I’m literally standing in her face & the only 1 who is waiting for my food 23 mins in. She did not acknowledge me I had to ask if my food was ready, after the slight confusion there was my box sitting on the side with all the orders that was ready. Being that I was the only colored person in the room I can’t help but to feel slighted by the ignorance having spent almost $20 for 8 pieces of chicken wings. Overall chicken was good, thankfully still hot….& it’s because of the customer service I can gladly say I’ll do just fine at Harold’s chicken shack….2 halves with fries & Cole slaw for that price. Would not recommend for...