Arby's — Restaurant in Chipley

So I did my order online unfortunately it doesn't give us many options which I was unaware of however I was ordering n pulling in same time so I pull up drive thru and I said hi I have n online order the lady says well give us a while we make burgers to order I said ok n on the fries I don't want salt she got n attitude n got rude n said ur fries are already made I said we'll I don't want salt on them so she first said pull to the curve n then when I said no salt she got mad n said go park n a spot n WHENEVER THERE DONE WITH ATTITUDE WE WILL BRING THEM OUT I SAID OK ...n so I got my food fries was good I saw the receipt her name was lori so now I bite in my burger on the app I asked no sauce add mayo so I called n I ask if 8 could speak to a manager SAME LADY she says I'm the manager for now I say ok n I explained what happened and she says I'm really busy don't know what to tell u I said ok I'm coming up there now I'm mad she so rude n disrespectful n I'm not having that so I pull up to the drive thru again and I say yes here for the remake she starts getting loud saying on the order it didn't say no sauce so I say ok I don't want sauce are u not gonna remake my order she smart Ellec says pull around then this very nice girl named tierra says the app doesn't give u guys choices but I will remake ur burger the way I would like it n she explained next time look at app carefully she was so nice n professional bit that other lady I understand being busy but being rude I will not tolerate at alll it's not the first time she has done it it's just my first time fighting back I won't stand fir it none she might think she high n mighty cause no one has handled her professionally n proper but I promise u she got the right one today cause everything u say n do others are effected by it n if the manager keeps on keeping her there business will go elsewhere it starts from manager making right decisions n arbys isn't a place for n attitude problem it's a place to enjoy food n great customer service I bet she making her whole crew miserable n upset with her attitude problem n that ain't right I'm from panama city n they have more customers n smile n talk nice she has a...

If I could give this place a zero I would: I went through the drive thru and waited about three minutes waiting for the cashier to say something, eventually I said into the speaker "hello? Anyone there?" I got a rude reply with the cashier saying "WE'RE WAITING ON YOU." umm excuse me? You're literally supposed to say something to let me know you're there. I was surprised at the level of rudeness and incompetence at this location. After I pulled up to the window, she took my credit card then walked away with it, let me repeat myself: SHE WALKED AWAY WITH MY CREDIT CARD. After three minutes that she dissapeared with my credit card she came back to say "Do you have cash?" I told her no, then she said "our machines aren't working." Before I drove off I told her she shouldn't walk away with a credit card, you should tell the person on the speaker that your machines aren't working, and you should let the person on the speaker know that you're there. I'm from further south of Florida, the incompetence I saw at this Arby's would be completely unacceptable in the city, she would've been fired that day. I called corporate to inform them of this, and never got a response from this location. I'll be sure I'll never...

Came through 30 minutes before closing and tried to order 1 item. A medium milkshake. To have the person at the intercoms raise their voice at and me and tell me the ice cream machine is down and they’re about to close. I’ve worked food service, I completely understand how it is. If your equipment is down great no problem, if you just don’t feel like making it Because it’s late okay sure understandable just say that. But for you to raise your voice at me over a milkshake, really? Immediately called to speak to the manager just to realize the rude person at the intercom was the manager. Was told “I don’t know who you think you’re talking to” and then hung up on me. I have never dealt with someone so disrespectful. If you are that miserable in your position it’s time to find a new one. I have never had anything bad to say about chipley Arby’s but all it takes is one person to make an entire location look bad....