SPoT Niagara Falls — Restaurant in City of Niagara Falls

I’m writing this as I leave the cafe, and I’m feeling really demoralized. I’ve never been treated so badly at a coffeeshop before. I’m deaf, and I am taking a day trip to the Falls with my family (6 people) so I ordered ahead on their affiliated site. When I picked up my order, my japanese style iced coffee was missing so I let another woman (with the long ponytail) know and she was so rude to me. Just kept rolling her eyes at me and mumbling and wouldn’t make any eye contact. I took my food and the other stuff over to where my family was sitting and looked over and saw that everyone in the cafe was staring at me. I realized that Ponytail was yelling at me and waving her arms from behind the counter with my coffee. When I started walking over, she threw up her hands and came out and practically threw the coffee in my hand. I tried letting her know that I had ordered it with cream and vanilla flavoring. She refused to look at me and kept throwing up her hands until she finally acknowledged me and then she just pointed at the self-serve counter and said “do it yourself!” I tried telling her that I asked for vanilla flavoring and that wasn’t available at the self serve counter. She grabbed the coffee and went over to the self-serve counter and poured in lite cream and stirred it then said “HERE! there’s vanilla in it!”

I was so taken aback that I just stood there. When I tasted it, there was no vanilla in it.

Service aside, the food was ok, we all finished our food, but the coffee was awful. With our lattes, there was no coffee flavor at all and the java milkshake tasted of cinnamon (not supposed to). My daughter’s raspberry white chocolate steamer had no raspberry flavor and the white chocolate was just squirted on top in a glob. We paid 85 bucks, including tip for this mess. Not...

Omg 😆🥰☺️ this place definitely do what the name says, make the food hit the SPOT‼️ My wife and I were in Niagara Falls for our 4 year anniversary this past July and we wanted breakfast. I’m usually the one who finds the places and see which do she agree with. This particular morning I ran across the SPoT, read some reviews, looked at pictures, and kinda peep the menu. Based on those things, I wanted to go, especially since I seen a picture of Marilyn Monroe as decor inside there 🤣🤣and I just lovvvveeeee her. Anyway, we went in the rain 😂😂

I ordered a western omelet add bacon with hot chocolate topped with whipped cream and a cinnamon raisin bagel with original cream cheese and my wife ordered the mike sandwich with coffee.

Y’all my food was like having a mind orgasm after your significant other done whispered sweet nothings in your ear only you would understand. Idk what the cook did that morning but Jesus himself blessed his hands when he made my food. I was overly pleased. It’s located in a nice spot (across from the falls) it’s beautiful inside and out, I think there’s a live band in there. There’s tables outside with umbrellas for nice hot sunny days. The ambiance was just 😌😌😌😌

Gosh, I can’t remember the cashier name who took our ordered but he was very nice and pleasant and complimented my cheetah print outfit ☺️ that I was subconscious about. We will definitely be coming back because this is now my...

I can't rate the food bc we never got to eat it. Arrived to find a line approximately 30-40 min long. So, we went online to see if we could order for pick up. Found the website and started the order. Got alllll the way to the end before it tells is that online ordering isn't available right then. So, we got back in the line. Waited 35 min to get to the counter to order, only to hear the girl tell the patron in front of us that the wait time for food would be about 35 min. When I asked her to verify that I heard correctly, she confirmed. Her coworker said it wouldn't be that long, only like 20-25 min. Mind you, this is a breakfast cafe. None of the food takes more than 11-12 min to make anyway, and that's pushing it. (And while we waited that 35 min in line, we saw at least 6 people arrive for their online order pick up. So, idk what the deal was w that, but I tried 3 times without success.)

We abandoned ship and got a meal at the Inn down the street. Took the same amount of time to get a sit down restaurant meal.

All I'm saying is, if your line is 30-40 min and your food takes 25-35 min once ordered, maybe the business model...