In a bit of a offbeat location, but not hard to find. Parking is ample in the area. Beautiful building and design, color/decor layout give a nice feel, furniture a bit awkward, they need more small stool seats to go with the tables. One thing I did notice is they even offered high chairs. The staff is God awful and very unattentive(they honestly all need to be replaced with more focused, knowledgeable and customer friendly staff), from a bartender who doesn't pay attention to her totally empty bar when a patron walks up, sits and waits, to a cashier who fails to tell you what they are out of and who waves a to go box at me instead of bringing it to our table after I got up and asked for a box and was told sure as she walked away, to a drink runner who spills drinks on customers(yes spilled the latte on us and said oh sorry then went and got rags from the kitchen but didn't refill the latte), to a guy from the kitchen laying over the counter. The gentleman who I would believe is the manager was busy cleaning, checking on customers, running food and being professional (even lowering the television volume without being asked). Bathroom was iffy at best, didn't smell bad but was dirty with pump hand soap put directly on the sink ledge and dirty floors. Pricing is a bit high for the product, but average for The Flats. The best part of the visit was definitely the food. We had a bit of everything from their menu; lattes,cookies, cinnamon rolls,waffles, and flat bread pizza. Presentation was excellent, portion size was very good, taste shows time goes into the creations. Overall I'd say bring more money than a stop at your average cafe in Cleveland, if you're not in the area I wouldn't suggest going out of your way for a visit. PS ask for napkins, if not you won't get them