Jimmy John's — Restaurant in Cocoa Beach

I stop at Jimmy John's for two reasons: 1) I like subs; 2) they're fast. Usually. I've been to this location a few times because it's close to work and I can swing by, only losing a few additional minutes in between meetings. Today, that was a mistake. I arrived in the drive thru at 12:06 waited a few, then placed my order, pulling forward behind 2 vehicles. I figured it'll only take a couple minutes, right? I mean, they're whole marketing campaign is built on being "freaky fast." Heck, it was on their t-shirts!! Not this time. I finally put the car in park and waited...and waited...and waited. Finally, the first car departed, without food from what I could see. The car in front of me pulled up and it was another long wait, although fast food drive thru waiting is not like waiting in a Dr's office, or was it?!? When I finally arrived at the window, I was greeted by the young lady who will forever be known as Giggle Bot. I don't know what was funny, but everything seemed to be. She opened the window, giggled and told me she had to re-enter my order, then shut the window and proceeded to talk to the other folks in the restaurant. After another few moments, Giggle Bot handed me my drink, giggled and said, "you'll get a free brownie," then closed the window again and was dancing to the music in the store. I didn't care about the brownie - I needed to get back to work! She opened the window, giggling of course, called the manager over and said she needed to remove something. The manager came over, asked me if I'd paid (I had not), looked at the system, told Giggle Bot it would have to be re-booted and sent her to the front register to re-enter the order. After another few moments, she returned to take my payment, reinforcing that I'd get a brownie, while giggling. I finally departed the window at 12:28. Let that sink in: "freaky fast" = 22 minutes. I can sit down at most restaurants and get a fully custom order in less than 20 minutes from order time. I can only surmise that Giggle Bot was high as a kite and that Jimmy John's needs to re-look their drug policy. Either way, it'll be a while before I'll return to this location - I'd recommend you hold off as well unless you're also high as a kite and service doesn't matter to you, but there's a Taco Bell right across the street for...

Extremely Disappointed Wouldn't Recommend This Location

My visit to this Jimmy John’s was beyond frustrating. First off, the entire store was cluttered with trays, bins, and food prep supplies everywhere clearly for catering, but there was zero effort to keep it behind the counter or out of the customer space. It looked more like a chaotic prep kitchen than a functioning restaurant.

Then there’s the tone deaf signage on the wall, particularly item #16, which perpetuates a tired and offensive narrative by blaming women for men’s behavior. It's outdated, inappropriate, and completely unacceptable in a public facing business in 2025. Do better.

The atmosphere was equally off-putting. One of the workers was loudly singing directly in a young girl’s face in an overbearing, obnoxious way making it deeply uncomfortable to even stand in line. Instead of a fun, friendly vibe, it felt immature and invasive.

To top it all off, I was overcharged for cheese. $1.30 extra when that is not the standard pricing. not to mention the weird stares.

This location is messy, tone deaf, and inattentive to both cleanliness and customer service. I won’t be back, and I don’t recommend anyone else waste their time...

My husband and I made the wrong decision to go to this drive- thru. Granted it was Sunday in a FL beach town, but it should NOT take 30 minutes to get a sandwich and a soda. When we drove up to the order kiosk, we were not greeted with a hello or anything. My husband had to ask for service then he was told to wait. There were two cars ahead of us in line and then we waited 30 minutes to get to the window. Then they didn't give us drinks because there was a shift change. (We found that out from another person when we finally got our drinks 10 minutes later.) There was a feeble apology. When we got our food and drinks and parked, one sandwich was correct the other was not what we ordered..... Ugh, didn't bother going back we were too hungry so we just ate it. Totally AWFUL experience and totally AWFUL service. We noticed many cars leaving the drive thru lane and going out the driveway. So much lost business. I love the Jimmy John's where we live in Janesville Wisconsin. They are super fast, courteous and get the...