Applebee's Grill + Bar — Restaurant in Columbus

May have been the WORST experience I have ever had in a restaurant.. I won't be back.. My daughter and I always make Friday afternoons date days to catch up, today we decided on Applebees it being a rainy Friday at 330 No crowd so we go into Applebees sit right down to May be 3 other tables in restaurant. We look over menu and notice the change with things.. The pics look amazing!! We both decide on the bourbon steak cooked rare.. Food comes out in timely fashion and smells incredible!! I enjoy the sizzling potatoes .. Time for steak.. Damn its overcooked.. I wait a few min to tell waitress as she is in corner of restaurant having a convo with colleagues she finally comes over to table after seeing me trying to make eye contact.. Hastily says everything is ok right... I proceed to tell her the meal would be perfect if they wouldn't overcook my steak.. Its med... Far cry from rare! She says oh I may have rung it in wrong.. And then tells me well that's what she wrote down so she must have mistaken .. First big mistake that's why I always like my server to repeat my order back.. She doesn't offer anything at this point.. She just walks away!! What!! My daughter and I are still sitting with overcooked steaks, she comes back in about 2 min and says well I guess we can make you new ones.. Um yea at this point I feel like your going to do something to my food as you have made me feel like it is a problem.. I expect at least for a manager to come by as the place is not busy and see what he can do to try and make this better.. Perhaps a dessert to go... Ah perfect I see a manager heading towards my table😄 at least I will feel better about paying 15.49 each for steaks we won't eat with something chocolate.. To my disappointment the manager was walking to table beside me to adjust thermostat still not making eye contact with guests.. I then watch him walk over to corner sit in a booth to have convos with servers.. Never paying attention to us.. Finally he gets up looks over at our table and walks to computer.. The waitress brings my check and removes 2 uneaten steaks from our table and tells me courtesy they gave me a 10% discount on meal.. That's 1.55 for each steak not eaten because of your screw up and could not even have the lazy manager do a table visit to try and save a guest.. So to Haley M and the manager Brandon.. Soon enough you won't have jobs to treat people like this .. Remember if you loose customers you will end up out of business as I know I have many options to eat and spend my hard earned money.. I will always choose the establishments that make me feel I am important to them.. Applebees is not one.. Oh and to end when I tried to tell Haley I would be leaving a review and survey and that it could impact desired shifts as many establishments are doing this now.. She responded I am sorry what was that I wasn't listening I am adding to my review as I did give them another chance . I had much better experience so my star rating is based on this portion not first experience still wish I would have had positive experience to start! got a call from the general manager Ricky who asked we give them another chance. We finally agreed and decided after an afternoon at pool and getting nails done we would go in. I gave Ricky a call letting him know we would be in.. We got there about 745 on a Friday evening seated immediately . our server Zack was very attentive. We ordered the exact same thing as before. The gm personally delivered our food. We cut into steak cooked perfectly. We actually enjoyed a great meal! Zack may be one of the best servers there! I will be requesting him whenever I go in and highly suggest you want good service you do same! We chatted with him a bit after our meal he explained that giving good service is important no matter who the customer is as he wants people to come back as that's his paycheck.. I really appreciated feeling valued as a customer and someone that knew without good service he wasn't making the money! Thank you to Ricky and Zack for trying to make...

The Really Big Meal deal? More like the really big disappointment.

Applebee's has never been one of my top restaurants. I would even consider it one of my least favorite. Each time I have gone has been worse than the last, and this visit was no exception. Applebee's "Really Big Meal Deal" is a cheap nausea-inducing knockoff of the Chili's 3-For-Me deal.

Being an avid Chili's patron. I had to see if this deal would have a chance to become part of my weekday dinner routine.

As I walked through the doors of the restaurant, I was transported back to the 2000s, and not in a good way. Dirty outdated walls, old fixtures, no music, and a whopping 5 people in the whole restaurant. The atmosphere definitely needed work, but I was there for the food and most importantly unlimited fries. However, I should have realized it was foreshadowing of what was to come.

After we were taken to our table we ordered right away. I ordered the bacon burger (which ended up being a normal burger because they were out of bacon) and sweet tea. My girlfriend ordered the chicken sandwich with an unsweet tea. As we waited for our food, we took in the scenery around us. The table was greasy and the walls dirty. The closer you looked, the more you found. Ingnorance really is bliss.

After a bit, the waitress brought us our drinks. The tea was so sweet, I could feel the cavities instantly form on my teeth and a single sip was enough for me. I decided to ask for a water and cut my losses however the water tasted like it was fished straight from the Olentangy. Oh well, I held out hope as I told myself "I am here for the food."

After an uninspiring wait while discussing with my girlfriend the disappointments thus far, our food arrived. Well...my food. The waitress brought two burgers instead of a burger and chicken sandwich. We told the waitress and she ran back to the kitchen to fix her mistake. I started to dig in while rationing some of my fries to my girlfriend. I didn't want my food to get cold after all. The first bite of my burger was reminiscent of uninspiring gray sludge. No flavor, corsley chopped vegetables, and no seasoning. The fries were decent enough if you like the taste of nothing. A full throttle disappointment. My food was eatable, but disappointing. However, I didn't realize how lucky I was until the chicken sandwich arrived.

The chicken sandwich looked like it was carved from a mutant chicken. The lettuce was white, the tomato was yellow. The first bite of the chicken sandwich caused my girlfriend to gag. It was chewy, tough, and soggy all at the same time. She cut around the chicken to remove the inedible parts and ate the rest. She hates wasting food if you could even call it that.

I hope our experience has convinced you to not fall for this evil trick. The "Really Big Meal Deal" is nothing but a really big waste of time, money, and commercial space. I know I will be regretting this decision for the next three days, I already feel the intestinal distress starting an hour after eating. After this visit, I will pray every night for the bankruptcy and end of this terrible franchise. For me, my girlfriend and the good of the...

My wife and I decided to go to this location after the onslaught of commercials of all you can eat wings, ribs and shrimp finally got the best of us and I have never had a more pathetic experience in all of my life. I’m a football fan and wanted to watch the game. The applebees closest to us (Polaris) closed at 8pm (on a Sat?)... Okay, fine we drove almost 30 minutes to go to the Hillard location. We got there around 8ish; when we walked in there was one person ahead of us and the hostess still told us that there will be a 45 minute wait… Since we drove a half hour already, we decided to wait.. There were only about 5 tables with patrons + the bar seated in the whole entire restaurant. I understand the wait was based on them not having enough staff to accommodate many people, but it seemed that there were at least 4 waitresses/waiters on hand. My wife and I patiently waited in the empty restaurant for almost an hour and we were finally seated. Success… not. We then waited another 30 minutes or so until the bartender decided to come out from the bar and acknowledge us. My wife asked for the “Tivoli Mountain Squeeze”, which was on the beer menu and she received a “I have no idea what you are talking about” from the bartender. When my wife showed her the menu, she said “must not have gotten it yet”. So she ordered a Sam Adams and I ordered an IPA… The bartender came back about 10 minutes later and said she was out of the IPA. So I also ordered a Sam Adams… We put in our food order and our beer came out. It looked like the beer was stored in a time capsule (I attached a photo), seriously?! Pour it in a glass or something if the bottles look like that! Our food came out, I ordered the “all you can eat” meal deal, which was okay, average restaurant food. My wife however ordered the mac and cheese with honey chicken, it was swimming in water and inedible. She did not eat it, but she is not the type of person to make an issue. So the bartender/waitress comes to the table and asks her if she's done, she says yes, and does not even inquire why she didn't touch it! At this point we’ve had it. There were fruit flies flying all around our antiqued Sam Adams and food, we witnessed one of the other 5 patrons having an absolute freak out at the staff, shouting that everyone should leave and that this is the worst restaurant ever (I agree) and to top it all off when we were leaving they brought out more wings that I did not order and the bartender and cook got into a argument right in front of us. This was not worth the $70 and my wife had nothing to eat. We left before my game was even over and rushed home to watch the end of it. I never leave reviews on sites, but I couldn’t let this abysmal experience slide. My mother in law had to drive almost 2 hours to watch our daughter so we could go out for an evening out and we left early, that is saying something! I’m disgusted by this experience, the only positive thing was that we were mulling over the idea of getting the $200 date night pass and now we know not to. Dodged a...