White Castle — Restaurant in Covington

We came through the drive-thru, ordered the two sets of 3.99 Chicken rings and 4 sliders and a sweet tea. Our order came to 19.73, we thought that was a bit high. Got to the window and heard the attendant yelling to the car in front of us he gave out the wrong order but we had already pulled up. The truck did pull back around and was given the correct order. The attendant told us our amount and my friend handed him a 20.00 and gave us back our change. He handed us our order and it was two six packs of chicken rings and the sliders, no tea or nothing. We told him our order was incorrect and they forgot the tea. We also mentioned to the manager our order should've been around 15.00. He refunded us the 4 dollars and gave us the correct food and the sweet tea. The new employee should of been trained a bit better, the manager didn't apologize but wasn't rude or anything. The food was hot and chicken rings was good. No sauce was offered but had some at home. The whole transaction went a little long but was settled. We left satisfied but goes to show that there are plenty of jobs out there but people just doesn't want to work. Overall experience was a 5 out of 10. The order was never repeated once and the drink was not even on the receipt. People need to be trained better, and repeated back! I will return because I like White Castle...

Can't rate the food if you never got it. Placed a mobile order at 4:46pm with a pickup time set for 5:01. It took me approximately 15 minutes to get there, and I proceeded to the drive thru where I sat for 12 minutes. Mind you there was only 2 cars in the drive thru. But they weren't moving.

So finally I park and go inside to check on my order. From there I hear the employees complaining to a customer about how they had a big order. Fine!

Well I stood there for at least another 10 minutes. When I hear a cook attempt to tell the manager he's handing my order out the window to a drive thru customer. Which he does! And the customer in drive thru hands it back, because it's not theirs. He then tells the cook they got to make it all again... because it was touched. - I ended up just leaving at that point.

They had my mobile order from 4:46 until I left at almost 5:30 with no sign of me getting my food. The whole point in ordering ahead is because folks are busy and don't have time to stand around and wait for basic FAST food to be made. Thankful I hadn't paid yet. ...

I received a GrubHub pick up order from this restaurant at about 6:06 AM. It took me about 13 minutes to get to the restaurant and I went through the drive-thru because the dining room was not yet open. After sitting in the drive-through for about 15 minutes, they informed me the order is still not ready and had me pull around the restaurant to wait even longer for the order. My customer placed the order at 6am and was supposed to receive the order by 6:45. I finally received the order at 6:47 AM with an ETA delivery of 6:58 AM. Thankfully the pay for this order was worth the wait! Otherwise it would’ve been canceled a long time ago! The food for delivery orders should be made when the order comes in not when the delivery driver gets to the restaurant. Especially when it’s a big order! It only makes sense to make the food and the odor winter comes in, not put things off till the last minute because you don’t feel like doing it before delivery driver gets there! Absolutely...