Bruster's Real Ice Cream — Restaurant in Cumming

To whom may it concern I took my family of three to Bruster’s for their first experience, having recently moved from California. I expected them to enjoy it, but our visit at 8:37 p.m. was disappointing. There were three open windows taking orders, and in our line, three young girls were chatting and sampling every flavor on the menu. After about five to eight minutes of waiting for them to decide, I finally prepared to place my order.

Just as it was our turn, the girl working the window abruptly closed it, yelling, "I'm closing this window!" Despite us standing there for a good ten minutes—along with other people waiting behind us—she showed no consideration. I took note of her name, Chapell, and found her behavior rude, especially as she laughed while shutting the window. This was not the experience I...

This is a very cute little place with really good ice cream. Their menu is big and have a lot of options. I love all of the flavors I have tried so far but they are on the sweeter/richer side than other places. I love it, but I am just saying it for the people who prefer desserts that aren’t so sweet. Only downside was not being able to order pickup online ahead of time, it says it’s available then it isn’t when you try to place an order, I tried it twice and on different days. It would be nice to have that working so you don’t have to stand outside and wait...

I usually have a great experience here and have no problems but this young girl right here is rude arrogant, and has no respect for public safety. My ambulance went to this Location around 4:50 All I asked was for her to apply the The discount for public Safety/ first responders . Then my coworker tried to order from behind me, and she kept pointing to the menu when he had questions about flavors. Very lazy doesn’t seem to know the menu and did not really want to do her job. She had lots to say after we walked away from the window. I will be...