Funny Library Coffee Shop — Restaurant in Dallas

Virgin Hotels and Richard Branson? Say no more, I sought this out on a chilly winter day while walking through Downtown Dallas. The name, sign, and of course Richard Branson business drew me in right away.

For those not familiar with Sir Richard, he's quoted as saying "Train your employees so well they can leave, treat them so well that they don't want to."

The ambiance of the Virgin Hotel and interior eateries is open, welcoming, soothing, and filled with everything you'd want.

The staff is top notch. It felt like I got black tie bottle service when one of the cooks pointed me toward the bathroom.

Haley, the barista, had the best suggestion of a "Matcha" Chai Latte when I was thinking of a simple, regular one. Got it with almond milk and it was one of the best I've had.

There is a variety of plentiful seating, outlets, and amazing hotel guests from all over. Next time I'll strike up a conversation with a stranger.

Lastly, the music in the background was some of the best I've heard, putting joyful thoughts in my head and a smile on my face during my...

I was here 2 or so months ago meeting with colleagues, and was at the barista bar trying to figure out what to order as a hot drink. I mentioned to the young man (Jeremy) who was serving that I have food sensitivities and, I must say, I've never experienced a server showing such concern and kindness about what I was about to consume. He asked smart questions and told me he wanted to make sure I didn't have any unpleasant reactions, saying that he has friends with sensitivities so he's aware how much they can affect a person. In the midst of a very busy cafe, JEREMY LISTENED. I wonder how many people nowadays really do that: stop and listen. It stood out as one of the best customer service experiences I've ever had. He definitely deserves to be recognized for showing such empathy and care about his customers. If I'm ever at the Funny Library again, I'll be looking for Jeremy to serve my next hot drink and hoping he's working that day. Also, the overall atmosphere and aesthetics of the cafe are...

I was very upset finding out that employees are being fired for reading a physical Book (while cafe was empty with no customers) in their down time. I attempted to call but was told neither HR nor GM were available. HR and management does not take the time to get to know their employees and are quick to micromanage, take screen shots and zoom in on employees phone screens who are checking for HR emails. Again while the cafe was dead. Management please do better. Take the time to train and have conversations with your new staff versus coming down with an HR representative and firing staff on the spot. It’s their loss. This individual has scaled other shops to top tiers. I just really hope future staff and employees are given a chance and their...