The Pool Club — Restaurant in Dallas

Great atmosphere but service is sorely lacking. Staying at the hotel for work and popped by on a Sunday afternoon to relax at the pool—it was understandably very busy since it was a weekend, so unfortunately my experience was not all that relaxing since there was a loud DJ playing. They do a bag check at the entrance so I had to give up my plastic water bottles before coming in. They do have water stations with small cups around the pool but on a hot day, those go quickly. I met a coworker who was already there and watched as a server walked right by us and delivered drinks to the chairs next to us, but did not check in to take our order. I figured it might be quicker to go to the bar myself, so I did and waited about 8 minutes as the second person in line before one of the apparent two bartenders could take my order. Instead of greeting me, he pointed at me to take my order—a mocktail: Born Yesterday. The bar was very small and appeared to have all of the servers and bartenders behind it and two of the servers were shouting and laughing with each other so loudly that I had to shout my order twice for the bartender to hear it. I took the drink back to my chair and immediately regretted not asking for a cup of ice for water, because we didn’t see another server stop by for another 15 minutes. When he did stop by, I asked him for an ice water as my coworker ordered her drink, and he dismissively said: “there’s water stations all around the pool sweetheart”. I told him I saw them but there was no ice available to keep them cool and they also only held about 6 oz water. He said he guess he could bring me a cup of ice. I told him not to worry about it and went back to the bar, waited another 10 minutes for said ice, just to find all the water stations had been removed for refilling and then had to wait another 5 minutes at the bar for them to fill up my ice cup with water before heading back to my chair. The server must not have heard my request to cancel the ice because then he brought an actual ice water out about 10 minutes later (25 minutes after ordering then canceling it). I eventually ordered another mocktail and while waiting decided to dip into the pool—I saw our server drop other drinks off to people in the pool so was hoping he might do the same for mine but watched as he brought my drink back to the chair. All in all, probably a first world problem kind of day, but I do think spending $36 on two non-alcoholic drinks (prior to tax and tip) does come with a reasonable expectation of better staffing and more elevated service, even...

One of the best spots to get drinks in Dallas, with a view! There is PLENTY of seating & they have the cutest decor throughout the entire Virgin Hotel. I highly recommend coming for girl’s night, bach party, or birthdays! My fave drink is the “Pretty in Pink.”

Update: Sadly, my last experience here was awful. I planned a small get together for my bf’s birthday & I wish we’d gone elsewhere. I bake, so I made him a cake & called ahead to ensure it would be okay to do so. When we arrived, no one assisted us (which was fine b/c we’d been before & knew where to sit), but the staff was rude for no reason. The bartenders ignored my friends for 15 minutes when they arrived (it was very dead that evening), so when I arrived, we just sat ourselves & assumed there would be someone who could assist us after. A manager came to our table (b/c she saw I had a cake) & told us about the cake cutting fee, which I was told wasn’t a thing when I called the previous day. We didn’t mind paying it, but it was ridiculous that we were ignored for so long until they saw a reason to charge us. Then they let us order drinks only to then tell us that they’d be closing in 15 minutes? We could have just left if we knew that, but they just wanted us to pay for a few minutes of service. We felt very rushed & were confused because there were 10 of us & had they been kind, they could have made a lot more money. We only came for drinks & small bites, but after the experience, everyone just wanted to leave.

Only giving 2 stars b/c place is VERY beautiful & has good drinks, but don’t always expect...

My friends and I visited this place on a Saturday night for 2 of our birthdays. This is not an inexpensive place, but the atmosphere is pretty good. When we first arrived, we bought drinks and stood around for about 30 minutes. We decided to buy a section which was over $700. Our hostess sat us down and went to get our bottle. While our hostess was gone, another hostess came over with security and told us that this table was reserved and that we had to get up. The security guard repeated the same thing telling us that we had to get up. I told them that we had just paid for this table but they didn't want to hear what we were saying and still demanded that we get up. I demanded a refund and argued with them that we had paid, but they still didn't want to hear what I was saying. About five minutes later the hostess supervisor came over and produced our receipt to the security guard and hostess. The complaining hostess and security guard never checked to see if we had paid but demanded that we get up from our section. The security guard apologized but the complaining hostess never said a word and avoided us the rest of the night...Later in the night, they tried to get us to move again because a party wanted our section so that they could combine two sections. This is after we had been sitting there well over two hours. No way to be treated for customers that spent over $1K...