Katy Coffee Lab — Restaurant in Dallas

The Hispanic woman working when my husband and I visited at 11:35 was very rude and had terrible customer service. I asked for water after ordering and she said when I can get to it in a condescending tone. I was taken aback because that’s a given and a very poor response to customer. I didn’t say anything, I waited. Got the drink I paid for w/o water… no worries because we were still waiting for my husband’s drink. He got his and then I asked again (I would not have had to ask but the water jug on the counter was empty). Her response was “after I finish making these drinks” the shock. How rude the most appropriate time would have been by the last drink we ordered, really with my actual drink. She also barely greeted us it was like pulling teeth to get her to acknowledge us. She was super nice and friendly to everyone else. Pretty sure she was racist maybe she doesn’t like interracial couples. Don’t care. This is very unfortunate. We will never return. You need people on your staff that have more training in customer service because it’s 2024- this is...

I can't say enough good things about this charming coffee shop! It's an absolute gem for remote work and relaxation with a few outlets. The wifi and internet here are rock-solid, ensuring a seamless online experience. The atmosphere is incredibly inviting, with a very chill and mostly quiet vibe that's perfect for focus and unwinding. The space itself is small, but it's beautifully designed with a minimal and modern aesthetic that I adore. The only downside, and it's a minor one, is that parking can be quite challenging due to limited guest parking for the attached apartment building. Overall, this coffee shop is a real hidden treasure, and I can't wait to return for more great coffee and...

I love the katy and its gorgeous ambiance, however I feel bad for service workers till this day. I was trying to enjoy my refreshing iced drink from being out and walking around all day in the Texas heat, when I hear this lady basically harassing the poor barista on the bar over a cup of water.. may I remind you all, it was a full house this afternoon at the katy. The food was non stop and the other barista had a huge line of drinks to finish and this lady is nagging at this poor barista over water when the katy sells some right in their refrigerator. It’s 2024 yall please respect service works and be PATIENT. The katy community is...