Starbucks Reserve — Restaurant in Dallas

Had one of the all-time, wildest, and most head scratching interactions with the service staff that annihilated all reason and logic on Friday June 14. The total for our order came to $20.01. In a plastic cube on the cashier's counter was one solitary penny. Since I was paying with a $50.00, I asked the gal if I could take the penny and then she could just give me $30.00 back. "That's our money!" I was told. "Ok, how about I buy that penny for one $2 bill in addition to the tip I was going to give anyways?" I asked. "You can't have our tip money." She said. "SO you are really going to return to me $29.99?" I asked as she was preceding to figure out the combination of the coins and bills.

Aye Caramba! Is this for real? We were so astonished at the complete break from logic that we just asked to cancel the order (how could one enable something so patently insane?) and return our $50.00 bill. At which point the gal was replaced by Raul, who no doubt was trying to bait us into a made for twitter argument, through the impressive demonstration of his mastery of the "F-Word" along with some other 4-letter combinations enthusiastically directed at us. It was truly an impressive grasp of the language arts.

Fortunately, the manager was johnny on the spot and returned our $50.00 while allowing Raul to continue his prolonged epithetic tirade until we had exited the location.

In a twist of fate, the collective actions of this bunch actually turned out for the good. As instead of having coffee in the land of nonsense and irrationality, we returned to our hotel and got to have a few beers with some notorious Celtics/Boston personalities who were in town for games 3 and 4. Pretty cool after all.

P.S. I wish I had taken a photo of the tip jar as one would have likely concluded (given it's sparse contents" that it was actually just a give-a-penny-take-a-penny. Mystery solved on why "no...

I have mixed feelings about this Starbucks... But mostly it's weird.

While the cup quality & attention to detail is better than most, all too often the store was like the Twilight Zone.

Never in my life have I been to a Starbucks that had a horse enter the space and the staff react so nonchalantly.

They allowed smokers on the patio when the policy is clearly non-smoking & did nothing about it when I informed staff.

Since they often forgot to ring in the stars on personal cups or acted like they didn't know where the button was, I often was inconvenienced and had to call corporate to receive the personal stars for my purchases which should have been applied at the register upon the transaction.

The staff felt uncomfortable when I told them the truth and management asked me not to come back because I had told staff that I called corporate offices about my experience.

The pastry is lacking in imagination and too high in sugar but that's to be expected from Starbucks.

Often times, random people would film guests without permission and sometimes I felt unsafe at this location when they'd do major installations during services of fridges and block the fire entrances.

Overall a handful of the baristas were very friendly, and while management was kind, I think they were perhaps a bit green when it comes to addressing the needs of the clients they serve.

Ultimately, one of the strangest Starbucks locations with so many oddities but exceptionally clean.

No standing desks although that would be a...

Update (2025): NOT RECOMMENDED. This location is no longer a Starbucks Reserve and, sadly, has significantly declined in quality and experience. The Reserve label has been removed, and with it, the elements that made it special. Gone is the long bar, the specialty beans, and the classic espresso machine.

Now, it's barely a step above a 7-Eleven (and perhaps not even that). The atmosphere is lackluster, and the frustrated barista ruefully stated that this is a desperate attempt to reverse the chain's decline. Judging by the store's many empty seats midday, this attempt is likely futile. It's a far cry from what it once was, and we can no longer recommend it.

As ordinary consumers, we are not paid or compensated in any way for this review. We are always looking for reliable and transparent businesses and hope the owner will take this feedback into consideration.

Original (2023): Excellent selection of coffee beans and methods of preparation, all with...