Starbucks — Restaurant in Dallas

As usual store is supposed to be open at 5:00am and the store is not open. So they park the sign in the way of the drive so the customers cannot approach the speaker to wait to place an order. So 5:10am comes around still not open and now I have someone behind me who is partially in the street and partially in lot. I get out of my car to move the sign so we can pull in and I set the sign to the side leaning up against a post. Still cannot place an order have to wait. The person taking orders said the system is slow waking up when really they barely show up to work and expect the customers to wait on them. So place the order and get to the window pay get the order. And then this guy says next time don’t move our sign in the drive you know it’s there for a reason don’t get out of your car and move our things and mind you this moron is whaling his hands around like he has a problem so I’m looking at him like he’s crazy because he’s choosing to start his drama with a customer a customer who is the reason why they are in business! Nevertheless he’s going on and on never using a kind tone or calm demeanor so as he gets louder and louder I interrupt and say “and next time instead of being a jerk remember you all are supposed to be open at 5:00am and not leave customers waiting someone was behind me I didn’t want…” and he cut me off but I didn’t want to leave them with their butts hanging out in the street we aren’t in the nicest part of town at 5:00am and not everyone has uninsured coverage you don’t know what could happen I don’t want someone hitting them but whatever that wasn’t an explanation I was able to give the jerk cuts me off and says “oh I know things happen!” I do not have enough fingers on my hand to count the times this store has not been open on time this is a common thing and the manager should be aware. I shouldn’t have called him a jerk but the way he was acting and talking to me he absolutely was behaving like a jerk and to top it off when he interrupted me to say he knows things happen but it’s a jerk that moves the sign! So I don’t feel so bad because you all have a pos working here who is obviously on some power trip and thinks he can talk to customers any kind of way. From the reviews there’s others here with the same attitude and it seems management needs to clean house. Whoever was working today 10/7/23 who arrived fashionable late with the jerk can vouch for his less than professional behavior I am sure as well as the language he was using during the interaction and after I left. Deal with it because having a jerk like that working there is an escalation waiting to happen. And if your staff can’t open the store on time perhaps they need to look for...

Came through the drive thru and Abigail in the window gave me one of the worst customer service experiences. When I pulled up to the window she was texting on her phone and it took about 2 minutes for her to acknowledge that I had pulled up to the window. She did not greet me at all, she just gave me a total. She scanned my Starbucks card and just sat there, mind you my drinks were already made. I noticed that the iced oat milk mocha I ordered did not have whipped cream on it (while it was sitting there ready to be handed out of the window) and I asked Abigail if they could add it on. (Previously at the speaker I gave clear instructions to put whipped cream on the mocha.) Abigail rolled her eyes and told the barista behind her to add whipped cream. My major concerns are the low level of customer service at the window and the wait time. If we have long extended waits because Abigail wants to text on her phone and not be professionally present, then I’d highly suggest you put someone in the window who is attentive and actually has a great attitude. Simple things like greeting your customer when they come to the window, confirming their order, and being efficient about getting the customers order to them if it is ready, are basic customer service standards that can really turn your drive thru performance around. As a former Starbucks shift supervisor and barista of 7 years, I’m well aware of the level of customer service that Starbucks expects from its employees, and today, it was subpar at best. I did speak with the shift supervisor on duty in regards to my bad experience, and asked him to have a conversation with her about her performance.

I gave 2 stars for the food because they didn’t have the double smoked bacon sandwich.

On a good note, one time before I had told the baristas that my iced green tea lemonade is supposed to be shaken and not just layered in a cup. Since then, the team has made the adjustment and I’m happy...

I loved tis location, but today.....😡 The cashier who took my order at 6:37am on register 3, rushed me through my order and neglected to add no foam to the screen. I repeated it to ensure she add the request. I was reluctant to add a cheese danish because of her frustration with my request an extra shot, extra carmel, almond milk and no foam. (This request shouldn’t have frustrated her, but it did.

As a result of her being too frustrated with me, I ordered the cheese danish through the app assuming that would bring a calm to the situation.

Once she scanned my phone for the drink, I told her that I have a danish ordered through the app. She asked my name, walked away and screamed loudly; which cause the workers to all ask if she was ok.

She never returned to the window. She sent a different co-worker to the window with the danish.

I told him that he should probably, let her know that her behavior is unprofessional and unwarranted because of additional cheese danish.

He replied, that they sent her to the back to calm down. I love Starbucks, but I hated the way I was treated today.

No one should have to begin their day with that type of...