Starbucks — Restaurant in Deadwood

I am not someone to usually leave a bad review especially because working for the public sucks but today august 19th was possibly the worst experience I’ve ever had at any coffee shop. I got to Starbucks and ordered 2 drinks at about 9:00. I was there for 45 mins waiting while multiple people who had come in after me were being served before me. I saw a family get a full breakfast and their drinks before me. When I talked to the girl with the glasses at the counter she said “there are lots of orders” when I explained to her that I had been waiting for quite awhile and just wanted to know when the drinks would be done she ignored me. I waited for another 10 and asked the older lady working why it was still taking so long and that I had to go. She responded with “we are going as fast as possible” then proceed to sit at oven for 10mins literally doing nothing. I think these people should be retrained because a coffee shop is obviously not the place for any of...

As a fellow barista, I had an interesting experience. I got 2 drinks, a chai and a mocha. Typically both these drinks would take 3-4 minutes max to make. I waited for about 15 minutes. I thought they forgot about me until my chai came out, then a few minutes later my mocha. There were 3 baristas on duty, one on register, one on bar, and the other I assume was oven/support. The question I have is why did it take so long? The decor of this location is great, a lot better than my location. There also wasn’t a line. I hope our DM doesn’t have to wait 15 minutes for a coffee if they ever choose to visit. I don’t mean to sound harsh, but it’s the truth. Starbucks has a standard, and there’s room for...

This was possibly the worst customer service experience ever. Don’t take this as bad luck, DO NOT GO HERE. First of all, the cashier (not even in uniform) didn’t make a single drink or help the other 2 people working. And of the other two workers, there was a 40 year old woman who did nothing but stand by the microwave. Which means that during this rush there was ONE person making drinks (poorly may I add) I waited 45 minutes for one lemonade and watched as family’s got their large orders before me. I complained twice and got brushed off or ignored both times. Horrible experience.

PS: (to the working manager) stop tattooing your eyebrows and start...