Starbucks — Restaurant in Denton

This is written for people like me who really would rather go to places where people are welcoming and kind. Even when people a rude, I just smile and leave. But I still hate the feeling of people being mean for no reason. It impacts me, and this is a warning for those who want to avoid places that leave you feeling off or down after you visit.

I went in months ago for a drink and it took forever. No big deal. That’s normal at this location. Then when 20 minutes passed I politely asked where my drink was. They forgot, and the person who told me this seemed angry at me. They made it quickly, and wrong. So I apologized and asked them if they would mind making it iced, because I don’t drink hot coffee in the summer. My order did say iced, I checked, so I know it was an error on their part. The barista sighed loudly and made a big show about it. I probably should’ve been rude too, after that response, but I wasn’t. I just left. I avoided this location for a while after.

Then I went back today, and I just won’t go back again. I placed a mobile order before leaving a store down the street, expecting the line to be long, as usual. I don’t mind waiting, I’m not an impatient person. I had an audiobook on and was ready to wait. Then there was only one car in front of me, and I was shocked. I told them I had a mobile order and they told me I placed it three minutes ago and they said they “always tell people” to place order ten minutes in advance. Again, I didn’t mind this. I’d never heard it before, and I’ve been using the app and placing mobile orders since the feature was created, but I’ve never been told that. If I had, I would’ve been taking the time into account. It wouldn’t have bothered by this if the barista giving me the drink didn’t mention it again and, in the most pretentious and aggressive customer service voice I’ve ever heard, said they “speed ran” my drink for me. This was after the car in front of me was there for at least five minutes. I know because of how long the audiobook was playing in my car, mind you. It felt weird, unnecessary, and rude. I just said thank you and drove away but I won’t be back. They talk to you like you’re a child. I’ve worked customer service for twelve years, food and retail, and it’s just not how you talk to people. I’m always uncomfortable in there and the atmosphere is so unwelcoming. I’m going to continue to go to the Starbucks on Teasley Lane. Everyone there is so kind. I get being in a hurry. I’m never going to be short or frustrated with people working hard during a rush. Ever. Because I’ve been there. But even when it’s busy, they’re so kind. The baristas at this location treat you like they’d rather you feel bad about choosing their store than leave feel either impartial or happy.

I just can’t stand when people go out of their way to be rude. As a high-functioning autistic person, I go to places where people show kindness. I’m not comfortable saying what should be said sometimes. That’s why I’m leaving...

I've been here for the last three months and didn't Texas due to work and I have to tell you this Starbucks located at Loop 288 right outside the mall has the best customer service I've ever experience.

Every morning before I go into the federal building, I come here as early as 5:30 AM and every single morning. I've been greeted with a happy beautiful young face. When people talk about young people not being able to demonstrate great customer service they need to come to this location. Not one single time have I experienced any bad service.

From the second you pull up to the speaker you greeted with a very sweet and happy Voice ready to take your order. That does not change when you pull up to the window. Usually, they will have something very sweet to say to you to start your day. I wish I could say this were true for every Starbucks I've ever gone to, but it's not.

This location is a special one and I guess it all goes to management and leadership and the people that they are hiring. I had to stop and write this review because they are so deserving of every single star. I wish I could give them more stars because of how amazing this team is.

The only thing I have to say to corporate is you should come and visit this location and witness great customer service because they are all rock...

Hardworking and amazing staff!

I had the pleasure of coming to this Starbucks because I am ✨OBSESSED✨ with London fog tea lattes. I usually visit the one off teasly but they ran out of this tea so I decided to try this Starbucks. First things first- It was absolutely crowded and insane. I saw so many people be rude to the staff as if they couldn’t look around and see the chaos? Despite the rude customers,the staff acted professional and fast. As you can see in the photos- orders were coming out FAST AND READY.

One employee didn’t have a voice- and their teammates noticed and stepped in to announce the orders. That’s teamwork luv ✨

I wanted to make this review to say how amazing and hardworking the staff is but when I tried my drink H O L Y SMOKES it was so nicely blended as if someone took an hour to make it but it came out in 10 minutes. I know London fog teas take a decent amount of time to make so that’s why I order ahead but good lord these guys know how to make a tea.

TLDR: Don’t come here to blame staff for it being packed when you can clearly see the parking lot before you come in 😘 But if you do come, just know they are the most hardworking and amazing staff I’ve ever seen- They still manage to get your order in a timely...