We've tried Gracie's three times now because a friend keeps telling us that we've just hit them at bad times. Well, sorry. Three strikes and you're out. We own 2 restaurants and understand that when things are busy the servers might struggle and we feel for them. We try to give places the benefit of the doubt. We try to only leave positive reviews because we fully understand the impact of less than 5 stars. However, every time we've been to Gracie's, everything from service to food to drinks has been so bad that we feel responsible to warn people that they go there at their peril. It's never been THAT busy when we've gone. We own a high volume sports bar. We know what busy looks like. But today was a new low. We heard our server/bartender speak rudely to 2 women that entered and asked a question. I ordered a Grey Goose martini and watched her make a Titos martini, overshake it for so long that it tasted like water and then charge us for Grey Goose. Every time she came to our table, she was borderline rude. Never welcoming, congenial or even polite. We observed the same thing with every customer with which she interfaced. The only word that describes her overall demeanor is surly. I understand that this is a small town and it's hard to find quality help, but the service we received today will not only prevent us from EVER returning, but prompted me to leave a 1 star review, which I only do when I'm gobsmacked by the level of horrible service received. Like only when I'm shocked into having to accept a new low in service. Not only was this the attitude we had to deal with, but my husband finally had to go to the bar to close us out because even though we sat with empty glasses for awhile and she walked by us several times, she never even bothered to glance at us. He waited at the bar for quite awhile before he was acknowledged and finally helped. For us, leaving a 20% tip is an insult - we rarely leave less than 30%. I can't even remember the last time we left no tip - but today was that bad. Just say no.