SavannahBlue

I waited 24 hours after my visit before writing my review. I went on February 4th (my birthday) for dinner with 7 other adults. This was my first visit to this restaurant but I've wanted to try it for awhile!! I ubered there and when I walked in, I was greeted to STAIRS!!! There's no host or posted signage about whether to go down or up but based on the sound of the music, I went up. 20 or so stairs later, I was in the dining area. There was an unattended coat rack and again, no host/hostess. I went in and found my co-worker. She arrived first and sat at the bar (solo) and ordered 1 drink (blackberry lemon drop). The drink was $16 and she was charged automatic gratuity. They would not seat us (although the restaurant was not busy) until our entire party arrived. Shortly after I arrived, the rest of my party arrived and we were finally seated! We were given glasses of water then the server walked away. 20 minutes later he comes back to take our drink order. We order 5 alcoholic drinks and 3 "freshly squeezed lemonades." Almost 30 minutes later, our drinks arrived... Again, the restaurant is not busy on a random Tuesday, 2 hours after opening. Maybe another half hour goes by before he returns to get our dinner order. Because there's such a long wait between him checking on us, I asked for 2 pitchers of water so that we can just serve ourselves. It took forever for him to bring 1 pitcher of water and we never got the 2nd one. I ordered the whole red snapper (2 hours after opening) and they didnt have it. My backup was the oxtails. Everyone else had chicken or catfish along with mac and cheese, yams, greens and a Cesar salad. 1.5 hours later, our dinner items crept out 2 at a time about 10 minutes apart. We've been here for hours, everyone is fresh off a long day's work and we are HUNGRY!! The food... Was terrible. And that is putting it nicely. My taste buds have never been so offended. My oxtails were extremely TENDER!! That is the highlight of my meal. It was very salty but otherwise flavorless. My coworker complained that her Cesar salad was gritty and tasted dirty. The catfish was fried beautifully but was again salty but otherwise bland. The chicken was flavorless and didnt come with the sauce it was supposed to have. The yams were like sugar and the greens were canned at best. Our plates remained full of food as we asked for boxes and the checks. We gave honest feedback that Im sure will fall on deaf ears. Some people went to Wendy's immediately after leaving and some of us went to coney island. This was a miserable experience from start to finish. I usually believe in trying things at least twice. I will not put myself through that a second time. You have been warned. We did notice people who sat at the bar were getting extremely fast service. We saw people who came HOURS after us get their food BEFORE us. Zero stars was not an option but to be fair (I guess) the oxtails were mid at best. And the place is so damn dark. Not sexy vibes dark but like who didnt pay the utility bill dark. Just.... Stay home and order Domino's. Edit... The person who said she was the manager did offer us shots so I will give credit for that. Not that it even comes close to making up for such an awful dining experience. And your automatic (20% or more) gratuity is taxed 🥴