Jewel Orlando — Restaurant in Dr. Phillips

Avoid! This place is a total disaster. This was our experience.

I made the reservation in advance for Thursday 12/14. In the email confirmation I received, it clearly stated doors opened at 8 pm and 8:30 pm was the scheduled showtime. Well, an hour later came around and there were still no performers in the house. While waiting for the show to start looking clueless around the room, at no point were we advised what was going on. So we assumed the performers were running late. At about 9:30 pm, I asked our server where the pianists were and she mentioned "oh sorry, we no longer have shows on Thursday nights." So why not mention that in an email or why even stay open for that matter? Very disappointing. The point of my visit was to enjoy the entertainment. There was nothing even remotely close to that.

Me and my guest were the only 2 people sitting at a table that night. With that said, they also got our food order wrong. We ordered the family sampler and not only was there a delay with it coming out, but they also brought out an additional dish we did not order. That seemed to have caused a visible confusion between our main server and the door host, who was also assisting us with the order. Additionally, we had asked for our wings tossed in the spicy buffalo sauce. That didn't happen either. The wings came out plain with the sauce on the side. Again, only 2 of us sitting at a table in a room that easily accommodates 100 guests. So how hard can this be? Was this everyone's first day? I'm not trying to sound condescending here, but at this point, we were wondering exactly that and couldn't wait to leave.

When we complained at the end, our server mentioned the manager wasn't there and she couldn't do much. Not even one discount on the bill for this major inconvenience to us. So tacky. Also, our server was the manager of the other room called Teatro Marti I believe. Not sure I understand how a business can run a night without someone in charge. Interesting.

It's a beautiful space, but unfortunately, I won't be returning to this establishment ever again, much less do I recommend it to anyone. A total...

I had a wonderful night planned with my girlfriend. We got dressed up, had a great dinner, and wanted to go to Jewel. The reviews said it was a great place for a drink with an authentic atmosphere. I made reservations, and they said to say this secret phrase at the door to get in. When we got there, we had to pay an $8 parking fee and spoke with a ticket attendant. She pointed us to the double doors once we were checked in, and no one asked us the password phrase when we got in. The atmosphere looked really authentic, but customers were not adhering to the dress code. The dueling pianos were not mic up, but the singers were so they drowned out the pianos. The singers were mediocre at best, and when I asked the waitress what bourbon they had, she didn't know. I then got up and looked at the selection of liquors, to my surprise, it was almost all bottom shelf liquor. I have better liquor in my bar at home. With the lack of a liquor selection and the mediocre singers...we left within 15m of being there. I recommend to the owners to upgrade the liquor, enforce your dress code, and find better singers for...

Had an awesome time at the Jewel! Cover is $10, and parking is $8, so be prepared for that! Once inside, the Jewel is adjacent to the Teatro Martini (admission to Jewel Lounge is included with Teatro tickets). In addition to a bar, there is also ample table seating and a few cozy couches.

Though the highlight is definitely the table games (craps, roulette, and blackjack) along with dueling pianos! For the table games, you can pay $20 for $200 worth of chips (proceeds to charity, and winnings can be exchanged for prizes). The dealers are all very friendly & nice, and are always willing to teach new players! The dueling pianists were also very talented and were great about taking requests. Drinks were also good, and the bartender was very attentive.

I will definitely be coming back...