Culver’s — Restaurant in Elkhart

Well to start, I decided I wanted to try Culver's.. This being my first time ever. We pulled into the parking lot to get into the drive thru so we could place an order.. We sat what seem like forever in the line. And I saw a curbside pickup sign and thought. I wonder if I can order right brought out to me before I can ever place an order at the drive thru. I was correct. I got my food 10 minutes later. Considering how busy they were. They did a great job getting my food out. But I had 1 issue with my mashed potatoes having very running gravy which was gross to eat. It was like water. Also. They need a better way to get into the curbside pickup. We had to drive around the building a couple times to be able to get into a spot and had to wait behind the drive thru line to get across the parking lot so i could get into my spot for curbside delivery. Didnt much like that. So I give it a 3...

The service was great and so was the food. However, one of the male cooks did not have a mask on which was mandated in Elkhart and was throwing coleslaw and other food items from the kitchen to the girls in the front and harassing them. The coleslaw fell on the floor and so did the food bags the girls had set up for the food. He thought he was being funny but it made me not want to come back or eat the food we had ordered. The girls had to throw the coleslaw and bags away. This is the second time I have seen this cook harassing the girls in the front and disrupting his coworkers. We are self employed and do business in Elkhart and stay in a hotel next door 1-2 times a week through the entire summer and love eating here but we are unsure if we want to come back. Being a former store manager, I would have fired him on the spot. I hope the managers become aware of his conduct and correct...

So much going on with this Culvers. As a customer who has supported them from opening day (Eating there weekly) in the past year a lot has changed. From food quality to PRICES!!!$$$ Buns are stale (In dinner plates)-fries are under cooked-and the portions have changed a lot. I watched the sundaes prices change monthly. So last week I got my usual Sundae and it barely was over a scoop (Ordered 2 scoop) has "3" pecans on it. The only thing that didnt change was the Cherrie on top.Then the price is NOW 7.00$!!! It what world are we that a scoop of ice cream is that much??? And I dont want to hear prices are high-it's corporate and that has been with many companies making LARGE PROFITS. Well I go by there and they use to be busy and long lines are no more...