Penn Station East Coast Subs — Restaurant in Elkhart

While I think that they are overpriced for a sub and fries, let’s look at why I believe this. I eat here probably once a month simply because I forget and want someplace else to go. Went in today for Lunch ordered the month’s special, a 10” chicken Parmesan comes with small fries and drink For $11.99. While this price isn’t bad if you order separately the total would be closer to $18.00. So the sub comes half cut in half (this is normal) so you have to tear it the rest of the way. And since the sub has been sliced long way all the way through most of the sandwich ends up in the tray. Scoop it up put it back in and then ask yourself, chicken more than 8 or 9 small chunks especially for a 10” sub, the chicken was also just warm. So what you’re really getting is pizza sauce and cheese with some onions and mushrooms. I wish I could say this is the exception rather than the rule but I find most of the sandwiches that I have had to be thin on the protein side. (Guess they need to reduce expenses). The fries, I always have the same complaint fresh cut right, why is it that the fries are mostly bits and pieces. Over half the fries you get are less than an inch in length, I guess they only buy small potatoes. Well they just built a McAlister’s deli a block down the strip guess if they don’t improve no one will have to...

This is the 2nd time visiting this location on CR6 and found it to be dirty with poor hygiene practice. I was here on 10/19 at 12:55 pm. The person taking our order did not wash his hands before preparing our food. The tables were dirty and sticky even though there were only 2 tables with customers. The person taking our payment did not use gloves or wash hands afterwards when she proceeded to fill an online pick up order. Also when taking another customer's payment, the same employee who took our order after standing around browsing on his cell phone & constantly running his hand through his hair, walked over and filled a french-fry order without washing his hands. Why are employees standing around doing nothing when the dining room is so dirty? The bathroom door is covered in dirty hand prints, drink machine area is dirty, trash cans full, front door glass is smudged and dirty, floor is dirty... I noticed management (woman) in the building-but there is no enforcement of cleanliness or proper food handling practices. There are 5 other sandwich shops in this vicinity that...

I called in to ask a questions in regard to the coupons! The person on the phone did not really welcome my questions because they were busy. Once we got there we ask other questions that were not explained on the coupon. Not once did she ask if we wanted to eat our sandwiches in the building but expect us to know all rules that this company has with there coupons and eat sandwiches that have been sitting there for at least 20 minutes! One of the workers ask to remake our orders which was the right thing to do but the manager refused to do so! I thank the gentleman for what he was trying to do and give us fresh food! But when I opened the food order was not good looking like the last time!! It was super greasy and did not look good! As we sat down to all the nasty tables I noticed how my sandwich looked. My husband asked to remake it and she decided to give us refund. Refused to serve us!This place has very poor people skills and doesn’t know how to treat...