D&M Coffee — Restaurant in Ellensburg

I come here because of the brand of syrups they have (torani) and the coffee they serve. I DO NOT GO FOR THE SERVICE. I was a barista for 4 years and I'm not one of those know-it-all ones. I don't like to be a difficult customer (because I experienced many), so often times my drink(s) are made inconsistently and I don't say anything. Sometimes I get an Americano with no water-I like extra cream. I rudely got informed that the drink I asked for (Americano iced w/no water) was not an Americano and it would cost more. I patiently responded she could pack it with ice, I just do not like water. I also got two shots, instead of one which drinks normally come with, so that water would not be a huge issue.

Here's my problem with that--as an ex-barista to another-when customers are specific with their orders-you repeat it back as they said to you. For example- I said black and white Americano, extra flavor, and an INCH AND A HALF OF CREAM. When you repeated it back you said "so... extra flavor and extra cream?" NO. I said an inch and a half. What is "extra cream" to you and other baristas varies. So I was specific with that for a reason. Secondly as a customer to an employee- while I was annoying in forgetting to ask for no water at first and proceeded to ask you after the fact to correct it (EVEN ASKED POLITELY and APOLOGIZED for being picky) you NEVERRRRRR try and correct the customer!!!! Your poor service even one time costs the business more then you just politely saying no problem and remaking it.

I hope for those reading my review you do not get the wrong idea that I am a difficult customer...many times I've come here for a product I know is great and gotten mediocre because of inconsistency and poor service AND NOT SAID ANYTHING!!! I do not discourage customers from going-the coffee is good (when made correctly).

I do HIGHLY encourage the business to get the employees on the same page & to teach them the values of good customer service. Coming from that industry--I understand how tedious people are about coffee and how some people try and cut corners with prices...however, these are your customers who come daily for coffee. When they get what they want--they write you good reviews, recommend you to their friends and most importantly come back for more. Employees should know this too. I'm not sure I'll be back..there are other places in town that offer far better service and give me what...

We have been regulars for a while, but had to switch recently because we felt that it was overpriced for the quality. There were often inconsistencies in visits and it appears like they are often training new employees. The service is fine, but they rotate their employees between locations or there is high turnover (or both) so you never feel like a local. No one is especially friendly or intentional. The rewards system is also quite weak. One needs to spend about $200 in order to get a cup free and the rewards expire. It’s an ok place to get a cup, but when specialty coffee is a treat, we would rather commit to supporting higher quality service...

The service was fast and friendly. They don't call names for drinks or lable them. This wasn't a problem as I was the only one ordering at that moment. Later it was a little confusing for two that ordered at the same time. Neither cusomer knew whose drink was just made. After asking they had no issues. The dining area is small but decent for the size of the buiding. It looks like it is designed for guests to be cozy if it becomes full. Unfortunaly the single restroom has a thin door. You can hear what happens inside that room if your sitting near it. Overall a good experince and I...