Lighthouse Coffee — Restaurant in Fargo

Have stopped here a couple of times while I have been at the mall and usually don't have much to say either way as it is an average experience, however today was different. The gal in front of me was talking after she ordered and I am not sure what she said, however the Barista that was working made the comment in a condescending tone that she doesn't have to buy her coffee from there if she didn't want to. Like I said I am not sure what the customer said, however I can't imagine an employee of mine making that kind of comment. Maybe she was having a bad day or something, but customers are like teeth - ignore them and they will go away. Customer service 101 is that you listen to your customers and the customer is always right. I will probably avoid this business based on what...

Their service is always extremely slow, even when there is no line. The drinks are always either way too sweet or just really bland--no in between.

Last time I went, the "barista" talked to a delivery man (cups or something) for 5 minutes before even acknowledging I was waiting. Then she acted pained/inconvenienced when I asked if I could have a cup of water in addition to my coffee. It took 15 minutes all told to get/pay for my drink, and there had only been one person before me (who just got black coffee).

I have had similar experiences every time I've gone, despite it usually being a different person working. It's much better to just go to Moxie Java near the fountain area...

I was at the mall getting some things today and wanted coffee but something other than Starbucks so I stopped here. I ordered a large iced caramel latte. I can’t remember exactly what it was called. The total was just under $10 and I was shocked by the price but figured it’s the mall, maybe that’s why so just went with it. I watched the girl make my drink and she went over to a coffee station and poured coffee into a measuring cup and then into my drink cup. It was busy and I’m not confrontational so I didn’t say anything but I was shocked that they charge that much for a drink where they don’t even use expresso. They also called it a latte. It’s...