Jack in the Box — Restaurant in Federal Way

I was driving my munchkin from Tacoma to Yelm and needed gas. He declared that he needed fries. Thus Jack-in-the -Box was directly across from the gas station. Seemed like serendipity at the time. Waited only 2 minutes to get to the ordering screen. Ordered a chicken strip kid's meal with regular fries and apple juice and a grilled chicken sandwich meal medium size with regular fries and coffee for my drink. Then we waited for 10 minutes to get up to the window. I paid and the guy handed me a juice box and a tiny cup of coffee. "This is a medium coffee?" He said yes then handed me a small bag of food. I looked at him doubtfully and asked "Is this everything including the kid meal?" He looked in the bag, said yes, so I took it and drove away from the window. I opened the bag before I was even out of the drive thru lane to hand the munchkin fries and realized that there were no fries, a taco (maybe), and a burger in the bag. I now had a crying 3 year old who could not understand why I wouldn't give him his food and had to get back in line at the drive thru. I wait 5 minutes this time, kid crying the entire time, and explain. They ask if I have my receipt. I say yes and they tell me to pull forward only there's nowhere to go because the truck that had originally been behind me is still in the window waiting for his food. And waiting. And waiting. Another 15 minutes go by before they hand him a bag, which he then hands back to them and we all wait another 3 minutes before he gets another bag and then leaves. For all of you counting this up, that man and I had now been in line for more than 35 minutes. The next two cars get their food quickly and then it's my turn. I hand the kid my receipt and he stares at it blankly. A woman approaches and takes the receipt from him and says "Did you give them the apple juice and coffee?" and reaches for a cup twice the size of my coffee cup. I ask if that was the size I was supposed to get and she says yes. They did not offer to give me the correct size drink. Then they hand me the kids meal with curly fries. It has to go back, wrong fries. Then they hand me my food, also with the wrong fries. They finally give me the right fries and I drive off because screw it, my kid is screaming and has been for a really long time and I just need to feed him. My sandwich was deep fried (ordered grilled) and tasted like old shoe leather. Everything was cold. The munchkin's chicken strips were so hard that I couldn't bite them. No one ever apologized despite everyone listening to the hysterical toddler pleading for his French fries for at least 10 minutes while I was at the window. Overall, this was a terrible visit and I would...

Told the drive thru attendant that my soda was flat she replied she didn't know the code. Ordered 2 combos one for myself the other for a coworker, spicy chicken sandwich w/curly fries and a buttery jack with regular fries, our orders had been bagged seperate. Got back to work with little time left to eat. I had ate all my curly fries on the drive back to the office my coworker had also done the same. At this point I realize our fries had been bagged with the wrong sandwiches. My coworker was already wrapping her mouth around my sandwich as I realized I got a sandwich with a very old or overcooked patty on it. I called in to complain, explained I didn't have time to return and was told to come in for a replacement with the receipt when I could. I finished out my ten hour shift with a flat soda and a small curly fry as my only food for the day angry. 2 weeks later I attempted to get my replacement. I pulled up to the speaker ordered the exact same two combos and pulled forward to the same attendant as last time. She told me I needed to come inside, I explained I'm on a time restraint and handed her the receipt from prior visit. I was handed two sodas and she walked away. I could see her looking at a clip board and talking to her manager who was also the cook. After a couple minutes I was asked to pull forward. When she came out I was handed a bag with two sandwich boxes no fries no napkins. I asked about the fries and was told because they weren't part of the mistake that would not be replaced but that she would be right back with napkins. She did bring me a sarcastically large amount of napkins. I pulled around the building to check my order and found one buttery jack and a sourdough jack no fricken spicy chicken sandwich. I was so pissed at this point I got out of my rig walked inside and the manager explained that she just made what she was told to make but that she would now make the correct one. She threw the other in the garbage and walked away. Not at all what I call good customer service which could have made up for all the mistakes. I will NEVER go back to this...

Updated 05/22/2024

This place has changed. Today, I asked my wife to go there for the Double Jack, and she also has a coupon. It's really hard to order through the Drive-Thru. When speaking through the intercom the order taker did not understand and she was unpleasant. She told my wife that she didn't understand her and told her to go up to the window. She said it in a rude way, and when my wife got to the window she gave my wife a dirty look. Plus, rambled about the order.

The way it sounds to me, this person lacks customer service skills and needs some training. I'm not sure if Jack In The Box provides proper training for its employees. I hope they do, or send this lady somewhere else - not the drive-thru window. You're losing customers. The kind of service my wife received today is worse than in a third-world country.

We like Jack In The Box but told my wife to go eat at another burger joint in the meantime.

Malissi was the one who worked at the window today.

This is a good restaurant for a burger under $10 each. My wife and I always go for the Double Jack, which we have to make sure that's what we get. It's often mistaken for the Jumbo Jack. So when the order taker reiterates through the intercom at the drive-thru we listen and also check what we got as well just to make sure. Other than that it’s a nice restaurant, with good people working hard to serve all of us.

It takes about 10 minutes to get good through the drive-thru that’s because they are cooking the burgers fresh. You can taste the freshness in...