Harbor View Café — Restaurant in Florida

First time and last time there. Walked in and thought it was quaint. Didn't get much of a greeting. Figured we just sit where we liked, so we did. Finally a server brought us menus. Took our orders. A family of four came in at that time and sat at a table next to us. The server took their order, 5 minutes later, their food started to come out. Then the server realized she was handing our food to the wrong table. My dish was already eaten but the other plates were handed to the rest of my party. No apologies from the server to us. But, she was so apologetic to the other table for getting the food mixed up. She put a rush for their food and the rest of the party at that table received their food. I am still waiting patiently for mine. Finally, a server brings out my plate and drops it off and runs back to the kitchen. Still no apologies. I brush it off and enjoy the meal, which was actually not bad. The server comes out and again apologies to the other table for getting the orders mixed up and refills their drinks. She does not even look our way. We're right next to that table. We finish our meals, drinks empty, and the server finally comes to our table...with the check. Finally a chance to ask for refills. Cash was placed on the table and it was swiped away in an instant. We thought of not leaving a tip, but we're not that kind of people, so we left a decent tip for terrible service. But, before we got up the server returned to the other table and once again apologized and stated she gave them a 20% discount for their inconvenience. What?! I was all set to leave and never to return, but that did it. I politely asked the gentleman about what I over heard and he apologetically stated yes. So, I did have to express my utter disappointment to the server before I left. She finally apologized and offered me the same discount, but I've already paid. I told her that's not what I was looking for. I wanted a nice meal with my mom and her friends on a day we were remembering my father, and maybe just an apology for serving my meal to someone else and never checking on us after we received our dishes. What an...

My boyfriend and I went to this place for lunch yesterday, not because it was popular or anything, just because it was convenient, since we just ended our tour in Castillo lol. To describe this place, i can't even use the word "below average" because it purely SUCKS lol. The old woman with silver short hair was our server. When my boyfriend asked about wifi, she answered with a smirk that there was probably wifi lol. We thought she was kind of dumb or sth since his question was absolute so we let it pass. When she gave us the menu, she showed the worst attitude, as in constantly pushing us to order and showing displease when my boyfriend said he needed more time. I was more than ready to give her a tounge lashing at this point but my boyfriend, as nice as he is, said she was not worth it so we let it pass the 2nd time. When my boyfriend finished his meal, she rushed to our table to collect his dish, and even shamelessly asked him "clean your mess". I didn't hear exactly what she told him at that time. I thought she said "help me clean the mess" lol. If I had heard what you told him, I'm telling you ugly old woman, my tuna sandwiches would not have been in my stomach, but would have landed on your filthy face lol. This is RACISM alright ppl. Read about this restaurant before you even think of going to this place. I hate to say this but a lot of non white ppl have experienced differential treatment in this place. Lol and to you again stupid woman, snap out of it since this is the age of globalization lol. You're lucky that my bf is a super nice guy, he even felt bad for someone like you who is stuck in a small town and never got to see how much the world has changed lol. I will post this comment on other websites and report this to authorities in St. Augustine and...

As a business owner, I work really hard to provide superior customer service, I train my staff to go above and beyond to achieve a positive customer experience, when I don’t see that effort in a business I just assume that they do not need my business. I did not get to eat here, very bad customer service. I looked this place up after seeing the recommended restaurants for breakfast in our AirBnB and was unable to find a menu online. I called to inquire and apparently that’s something that the staff members do not get happy about. First answer was: “We are a breakfast place, so we have everything breakfast”, followed by a “ I am too busy cooking. I can’t go over the menu” so the phone was handed to another staff member that just stated the same thing: “we have everything is that there is for breakfast” to what I answered that I will call back to place the order. When I call back after few minutes, stated that I want to place an order for pick up, proceeded to start the order, lady on the phone (which seems to be the same lady cooking) after me asking basic things about the side, just says “I can’t handle this women” as she puts the phone away. At that point I hung up. I would that the resin with this attitude was the owner herself, as an employee probably won’t feel as entitled to just give people attitude. Recommendations: if you are not a customer service person, hire someone to be. if you are busy cooking, hire someone to answer calls. at peak seasons, staff your business...