UPDATE 4/27/25 MINUS 3 STARS for rotten shrimp & condescending, rude Hostess/Manager. PLUS 2 STARS stars for the excellent waitresses, waiters & to the chefs for the majority of our meal.
Tonight, my husband & I were having a great dinner! The food was wonderful, the service was excellent, & the vibes were chill UNTIL our last dish came...
I love Amaebi & have eaten it (in the States & in Japan) more times than I can count, so I was excited for the dish to arrive! IT. WAS. AWEFUL. It tasted rotten/sour. I spit it out! It made me feel kind of sick just from the taste! A lovely waitress must have seen this because she came right over to take it away very politely. I thanked her.
It was hard to get the bad taste out of my mouth. That shrimp was definitely bad, but it happens, I thought. Oh well! Husband & I continued chatting.
THEN, the Hostess/Manager came over to talk to us... SHE WAS VERY RUDE. She said that the chefs tried the shrimp & it was fine, then she condescendingly EXPLAINED to me what Amaebi was supposed to taste like... Seriously?! Next she said that said she "respected" that I didn't like it but that that WAS how it was supposed to taste... Even though she didn't taste the piece I spit out. I explained that I've eaten it many times here & in Japan, I know how it should taste. She rudely said, "well, it's MY culture"... Seriously!? Rotten food tastes the same in every country, so what's the point of saying that?It's preposterous, condescending & weird! Horribly unprofessional.
She kept pushing saying that the shrimp tasted fine until I said, "But there were two shrimp. The shrimp YOU had may have been fine but the one I spit out certainly wasn't." She was like, Oooh. Yeah, that could be it.
I should have told her how rude I thought she was being in the moment, but I didn't. So, yeah...
PRO TIP: Just take the rotten food off of the customers bill, don't act condescending like you're the only person that's ever eaten shrimp, & don't lecture customers about how you think they're dumb & wrong & don't know what their favorite sushi is supposed to taste like because they aren't the same race as you.
Also, if you don't want people to love & appreciate eating food from your culture, don't work at a Japanese restaurant.
We used to like this place, but we're never coming back because of this rude Hostess/Manager. Horrible customer service from her! Definitely not someone you want interacting with customers. She's so cringe.
The waitresses & waiters were FANTASTIC! The rest of the meal was fantastic as well. Thank you to all the staff EXCEPT the rude...
Read moreTo the San or Saki Restaurant Group Inc (Owners of Akuma) Management: I called to place a lunch order for my work group to-go. Chris who answered the phone placed me on hold four times, pressed the redial button twice while talking to me and was difficult to understand due to his lisp. He repeated the order to me wrong three times because I had asked things to be separated by name of person making it easier to pass out when I returned to the office (7 people total; not that hard). When I arrived to pick up the order the restaurant was not busy for a Wednesday, in Glendale, in the heart of the business district, during lunch hours (which is strange) and then I figured out why... I watched three sets of customers walk in with no one to great them, wait, then turn and walk out... after my order arrived they had not separated things properly and did not properly place the name of the item on the Styrofoam (who still uses Styrofoam???) box. I tipped $10 for take-out on the $138.00 bill and left. When I got back to the office I realized that they had left out the Hogwarts Roll or at least I thought so because nothing was separated or named properly... The Hogwarts roll was the only thing my boss had ordered so I called and talked to another guy who said they could remake it and I would run back in my car and pick it up. When I arrived back this lady who I guess was the manager (which was a shocker to me because she dressed and looked like a dishwasher and did nothing but socialize with staff who should be tending to customers when I first went in) proceeded to argue with me about the fact that she was sure she put it in the initial order because she packed the order (which later I found out she actually did, but because she didn't label the order properly or pack it right it created confusion). Anyhow... I will never go to your restaurant again and I would not be shocked if in the next year you guys don't go out of business, and if you don't here's something to consider... I watched three groups of two walk from your door for not getting greeted in time. Now if they spent only $50 dollars each and that happened every day and you pissed off only one customer like me every day 3 x $50 + $138.00 x 365 days = $105'120.00 in lost business. Food for...
Read moreMy wife and I recently enjoyed a sensational date night at Crazy Rock'N Sushi in Glendale, and I can confidently say that this dining experience exceeded our expectations in every way. From the freshness of the sushi to the delightful Tempura Udon Soup, this restaurant proved to be the perfect setting for a memorable evening.
We embarked on our sushi adventure with high hopes, and Crazy Rock'N Sushi did not disappoint. The sushi was exceptionally fresh, and each roll was a work of art that tantalized our taste buds. The Philly Roll, with its creamy blend of salmon and avocado, was a delectable start to our meal. The Crunch Roll, with its perfect combination of textures and flavors, left us craving more. The Rainbow Roll was a visually stunning masterpiece, with a rainbow of colorful fish that tasted as good as it looked. Each piece of sushi showcased the quality and expertise of the chefs.
To complement our sushi, we opted for the Tempura Udon Soup, and it was a delightful choice. The piping hot broth was rich and flavorful, and the tempura provided a satisfying crunch with every bite. This dish was a comforting, soul-warming addition to our meal.
The ambiance of Crazy Rock'N Sushi was the ideal backdrop for our date night. The warm and welcoming atmosphere, combined with a touch of elegance, made us feel relaxed and at ease. Whether you're looking for an intimate evening or a celebratory gathering, the restaurant's setting suits any occasion.
Service at Crazy Rock'N Sushi was top-notch. The staff was attentive and friendly, offering recommendations and ensuring that we had everything we needed. Their commitment to creating an excellent dining experience was evident throughout our visit.
In conclusion, Crazy Rock'N Sushi in Glendale is a hidden gem for sushi enthusiasts and the perfect destination for a memorable date night. The sushi was incredibly fresh, the Tempura Udon Soup was a flavorful delight, and the overall experience was nothing short of fantastic. If you're in the Glendale area and have a hankering for outstanding sushi, look no further. My wife and I left Crazy Rock'N Sushi with full hearts and satisfied palates, and we can't wait to return for another exceptional...
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