McDonald's — Restaurant in Grand Prairie

Went to go get breakfast on Sunday, January 8 2023. I ordered two big breakfasts with hotcakes and two sausage burritos, a large Dr. Pepper and a large Coca-Cola. When i pulled up to the second window to receive my order, they asked what my order was, and I told them. They then proceeded to hand me the drinks, and they handed the Large Coca-Cola and a Diet Coke. I told them the Diet Coke was incorrect, and they took it back in through the window. They then asked again which order was mine. I told them my order again, and they then handed me the remaining drink again. Then, they passed me the two big breakfasts and the included hashbrowns. Then, they asked what the rest of my order was again ( that makes 3 times), and they then proceeded to hand me the two sausage burritos. When I got home, the drink they handed me after I told them it was incorrect and they took it. Ack through the window was STILL a Diet Coca-Cola, and they forgot the salsa for the sausage Burritos. I should not have to recite my order three times, correct the staff on the order, get home, and find that my order was still incorrect, and I definitely should not have received the Diet Coca-Cola after telling them it was incorrect and they took it back through the window to correct it. The lack of competence and show of complacency was ridiculous. Also, as someone who worked for McDonald's, I am also aware that once food or drink is passed through the window, it can not then be taken back through the window due to safety policy. The employees also did not give me the receipt. I will more than likely not be returning to...

McDonalds is located on the corner of Great Southwest Parkway and Highway I20, serving millions daily!

I have been here a couple of times with the kids for our post hockey meal, and each time was satisfying and great. The location did a major renovation, which adds to the cleanliness and modern aspect of this fine establishment. The interior design is all brand new, and there are many tables and booths to sit at. They have clean restrooms onsite as well as a new kids play place along with tables and chairs to sit at. The play place offers a fun setting for any youngster wanting to release some energy and have a good time.

They have multiple kiosk to order at, or you can always order at the counter with the staff. When dining in the staff will gladly bring your food to you providing excellent customer service with a smile. The wait time is quick and fast while the food is progressively cooked to maintain quality freshness. The fountain drink counter is kept clean and well maintained with napkins, straws, and lids always being stocked and available. I highly recommend downloading the APP to get the most bang for your buck and to find out about the latest...

If I can rate this location would be a negative -0.... 👎 Why do they advertise items if they can't provide. Ordered the adult happy meal guess you just get it served in a normal bag and price is no different. And the evening employees are so RUDE. Not a hi or anything and they customer complaint line is just as rude. Half these employees match the bundle meal price . The SPECIAL ED Menu. Not even a refund will fix the service I was given. Give my $11.08 total to the male at the window that gave me my meal to pay for an attitude class. Gave me my meal and slammed the window. If you don't like your job than stay at home. I will definitely not spend my 💰 here again. I will take my happy earned money right to Wendy's where at least there I can get a hi and a Thank you. Management need to see how these evening employees treat customers. I know for a fact I'm not the 1st. My my time is more valuable to keep calling to complain. The price you pay is the service you get the $1,$2 & $3...