First time to this Wendy's. This is long only because it was a good experience. I wanted to eat inside. The floors were clean, with no trash. Although they were busy, and sparse on crew members, only 1 or 2 tables needed to be wiped down. There was no line because it was around 4 pm, and they were not busy inside. There was nobody besides me inside, except for one or two people. It seems that folks have become completely used to drive-through, after 2 years of hibernating. My order was perfect the first time. The burgers have shrunk in size, but the same with all fast food burgers. However, it was hot, tasty, and the lettuce, tomato, and bun were noticeably fresh. The fries were good, but nothing compares to properly cooked McD's fries! Chicken nuggets were excellent! It puts McD's and BK's nuggets to shame. As soon as they had a minute, a crew member quickly and efficiently wiped down every table in the store. Finally, the restroom was almost immaculate. This place is a clean machine, and has great management. There isn't a single thing I could complain about without lying! Highly...
Read moreA Gal there called me a liar, only because she was more concerned with closing than remaking my burger correctly. Didn't catch her name.. she wanted tome to give her my wrongly made double stack as proof. I told her I know that's a food violation, and that there was only half left. .. She then said well you can show it to me... So I did through the window. At this time she said "why since you already ate it would I make you another one? I'm not serving another. " I asked if she was a manager, then she shut the window in my face. I honked my horn for 30 seconds... No one else came to the window. Really didn't want to write this especially since the person who claimed to be manager this night range me up and had superior management skills. Which confuses me why no one came to the window after my honk. Very disrespectful woman... I will call...
Read moreI ordered from my phone for drive thru pick up at 6:52 pm today. There were 4 cars in line when I got there so I went inside the restaurant to pick up my order. A family ordered and ate and they left. A Grubhub order was also picked up while I waited. Another family arrived after us and ordered and got their food before we got ours. The girl at the register checked my name 3 times. I finally got my order at 7:40 pm. I understand restaurants are under staffed and I was very patient because I also understand staff may be overwhelmed or may need some additional training but almost 1h waiting to pick up food at a fast food restaurant is beyond ridiculous. Manager ended up packing my food because cashier seemed super confused. She didn't even offer an apology after the long wait. This Wendy's needs additional staff or additional training...
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