Dunkin' — Restaurant in Greenbelt

Last time I visited, there was a sign inside the store at the counter that said that they are training new members. Nevertheless, the quality of the food and coffee is outright terrible. I have come here on two separate occasions and I’ve gotten sausage egg and cheese, bagels, and croissants that were undercooked still cold, and simply inedible. The mocha, cocoa, iced coffee and caramel iced coffee I purchased were made incorrectly. The caramel coffee was so laughably bad whoever made it, instead of putting caramel on the whip cream they drowned the coffee with the caramel drizzle instead, so it was basically like I was drinking liquid caramel. Overall, I understand that there may still be workers and training here, but I would simply avoid it until there is evidence that the workers are out of training. Oh, I forgot to mention that the last time I came, I did a mobile order, and my mobile order was not ready, so I literally was standing in line waiting for my food to come out and after about 10 minutes of waiting, I finally asked and they told me they didn’t see my order ready despite The order number and the list of things I ordered being present on the mobile app. So yeah, please...

I just left this location this morning, and I have to say this was one of the worst experiences at a Dunkin’ Donut I’ve ever had. I went through the drive through were the young man chose to talk to me between his regular voice and Dark Vadar voice. Then I paid for the food with my credit card, and Heidy chose to let go of the credit card and receipt before I had it in my hand. She just looked at me, like what did I do. No apology or anything. I had to pull up, park my car and walk back through the drive through to get my card. While she stared at me through the window eating with Dark...

(TL;DR: This is a great Dunkin, ignore that 1 star review.) I work at the University of Maryland nearby and in the past couple of years I've probably spent a few hundred dollars at this particular location. The folks at this location work very efficiently and have always gotten my order correct. I've also been through the drive-thru on several locations where they have to process a larger order (6+ drinks, 3 dozen donuts) and they always delivered in under 3 minutes. This is far and away my Dunkin Donuts location choice located within a few miles of the university /...