Chick-fil-A — Restaurant in Henderson

This Chick-fil-A location is my regular go-to place. I have never had a negative experience until today. First, the young man who took my order looked a little peeved that I asked him for a menu. He didn't have one on him so he had to walk all the way to the front to get one. I get it, it's hot. However, customers are not Chick-fil-A employees; they should not be expected to have the menu memorized. As he was handing me said menu, he asked what I wanted to order. IDK man, give me a minute to look at the menu. When he asked me what sauces I wanted, I asked if the sandwich comes with the honey bbq sauce. He confirmed it did. What really annoyed me though was that after I paid and rolled up to the window. I was immediately told that my sandwich would have no bacon because they didn't have any. Okay ...? Did the restaurant run out of bacon altogether or did you run out of cooked bacon and didn't want to give me the choice of waiting a few minutes while more is being cooked? If the whole restaurant is out of bacon then that's something your employees that are taking the orders should be telling customers before they place the order and pay. Not only was the cashier unapologetic and lacked customer service skills, her demeanor was unprofessional and she had an attitude. She clearly lacks proper training. She also had two other female employees standing right by the window. It's as if I had just interrupted their chat session. They stood around and didn't seem to be doing anything productive. Before driving off, I checked the bag and sure enough, I was missing the honey bbq sauce. After asking her for it, she went to grab it and handed me one sauce packet. You would think since I paid for bacon and wasn't getting any, she would be generous with at least two sauce packets. This whole situation could have been handled in a more professional and apologetic manner. Not in a way that makes the customer feel like they're at fault for expecting to receive what they paid for. Professionalism and communication is clearly lacking with their current staff. Which is such a huge disappointment. Chick-fil-A's customer service is known for being exceptional, not mediocre. If I want to go to a place where employees look like they hate their job, then I would choose a less expensive fast food restaurant. Customers pay the higher prices because we expect more from Chick-fil-A. The right thing would have been to discount my order for the missing bacon and apologize for the inconvenience. According to their online ordering site, adding bacon to a sandwich costs an additional $1.60. Therefore, it would have been fair to expect that same amount as a discount off my total. But they didn't bother finding a fair resolution since they wanted to...

I honestly don't think I'll ever experience a Chick-fil-A with less than adequate service (less than 3 stars via Google). For me, unless the service is extremely terrible, it'll always remain 4-5 stars because of the food quality. But I'm definitely not holding my breath either on future franchise visits, especially in other states.

It is always refreshing coming to Chick-fil-A because their service for one, is outstanding. They greet you appropriately WITH A SMILE on their faces, whether they feel like it or not. This is something that seems to be missing these days, especially in most fast-food/fast-casual restaurants.

Normally, I end up ordering the Grilled Chicken Deluxe, Grilled Nuggets, and their awesome Waffle Fries. Whenever my family joins me, we add another Grilled Chicken Deluxe, a larger count Grill Nuggets, the Spicy Deluxe Chicken Sandwich, Mac and Cheese, and Chicken Tortilla Soup. All of it is excellent and brings a smile to everyone's faces.

I remember when I first moved to Las Vegas back in 2014, this city, along with the Henderson/Summerlin areas, didn't have a Chick-fil-A. A lot of people I knew would drive up to St. George, UT and purchase a bunch of chicken sandwiches, only to bring it back so they have sandwiches for the entire week. I never understood the hype behind their sandwiches until now. Although, I still wouldn't drive that distance to get Chick-fil-A, I am empathetic to those Chick-fil-A fanatics.

The only downfall (for me) is that this restaurant isn't open on Sundays and every time we mention eating here, it just happens to fall on Sundays. Also, it's not a huge ordeal, but it seems like majority of fast food/fast casual restaurants in this city supports the men and women in the military/Veterans; however, this restaurant doesn't offer discounts to them. Again, not a main reason to count against the franchise; it would just make it even better. I still recommend this place...

We went to the drive through earlier this week and received the wrong order and an attitude from the employee at the window. Tried to call to see if I could come back another time for my correct order, called 5 times no answer and no voicemail set up. Called customer care and they said this location is independently owned so they couldn’t help much. Scott the GM called back, he apologized and said we could come back and get our meal replaced. We came back 2 days after the call, smiled politely, spoke politely, and the cashier immediately says “Scott’s not here.” I then explained that it was never expressed that he needed to be there to redeem this recovery meal. After she grabbed 2 ppl, "She said Scott said she could have her meal for free??” … then a manager came over and asked her what my name was, something I already told the other girl twice, and then the same girl looks at me like I’m dumb because she never listened. I politely said my name, the manager asked who I spoke with, I said “Scott, and I have a voicemail too of that helps.” She had them put my order in and then I redeemed a kale salad I had points for and purchased an ice cream cone. We got our food fast, the toppings for the kale salad were missing. I got the cashier’s attention, politely once again and asked for almonds for the salad and sauce for the recovery meal , and went to grab some condiments. She brought it over, and my child immediately said she was rolling her eyes at me when I turned my back. I already saw she had an attitude, but at this point, it’s a trend. Like how are you providing a recovery service and even the recovery is rude and thrown together? Like I told Scott, I’ve never experienced a chic-fil-a with employees that weren’t welcoming, let alone have an attitude when you ask for missing parts...